Juliet Etifit
@julietetifit
I improve customer support quality through audits, coaching, training, and feedback analysis.
NigeriaWhat I'm looking for
At LemFi, I audit chat and email customer conversations across Sub-Saharan Africa, coach support teams, and lead onboarding and training for new Customer Support Associates. I successfully trained and onboarded 32 French-speaking associates in Côte d’Ivoire, helping them meet operational and quality standards.
Across PalmPay, Managed Offices, and GIG Logistics, I’ve used customer feedback, quality monitoring, process compliance, and cross-functional collaboration to improve service quality, customer satisfaction, and operational performance. I work fluently in English and professionally in French.
Experience
Work history, roles, and key accomplishments
Quality Assurance Specialist
LemFi
Apr 2026 - Present (4 months)
Conducts quality audits on customer conversations, evaluates agent performance, and leads training for support teams. Successfully trained and onboarded 32 French-speaking Customer Support Associates in Côte d'Ivoire.
Customer Care Specialist
PalmPay
Dec 2023 - Mar 2026 (2 years 3 months)
Provided customer support across multiple channels, resolving account, payment, and transaction enquiries. Analyzed complaints and support trends to recommend process improvements.
Customer Representative
Managed Offices
Jun 2019 - Nov 2022 (3 years 5 months)
Delivered front-line customer support for corporate clients and conducted onboarding sessions for new employees on service procedures and policies.
Logistics Manager
GIG Logistics
Dec 2017 - Apr 2019 (1 year 4 months)
Managed day-to-day logistics operations, coordinated delivery teams, and trained personnel on operational procedures and customer service expectations.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Diplomacy and Strategic Studies, Diplomacy and Strategic Studies
2019 - 2023
Pursued a Master of Diplomacy and Strategic Studies at the University of Lagos from 2019 to 2023.
University of Uyo
Bachelor of Arts, French
2012 - 2017
Earned a Bachelor of Arts in French from the University of Uyo from 2012 to 2017.
Université de Lomé
Certificate de Stage, French
2015 - 2015
Completed a Certificate de Stage at Université de Lomé in 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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