Open to opportunities

Julie So

@julieso

Secret-cleared IT Program Manager and SharePoint administrator delivering federal training, biometrics deployments, and enterprise collaboration.

United States

Message

What I'm looking for

I’m looking for a mission-focused role where I can lead end-to-end federal IT programs—training, biometrics deployments, SharePoint administration, and technical documentation—while ensuring compliance and clear stakeholder communication.

I’m a secret-cleared IT Program Manager and SharePoint Administrator with 13 years supporting federal operations across the Department of State, Department of Justice, and the Department of the Navy. My work blends full project lifecycle management with rigorous compliance and security-minded execution.

Currently, I manage end-to-end biometrics training programs for State Department counterintelligence operations—from budget planning and SOP authoring through pre-deployment coordination, on-site training delivery, system installation, and post-deployment follow-up with Posts and participants. I’ve completed 5 overseas deployments in high-threat environments, trained 15–20 personnel per mission, and installed biometric systems at U.S. missions worldwide.

Previously, I administered DOJ Justice Management Division’s SharePoint Online tenant serving 100,000+ users across DOJ agencies with 40,000+ SharePoint sites. I led migrations, permissions, customizations, and ServiceNow ticketing, and I partnered with site owners and stakeholders to ensure adoption and compliance.

I’m also experienced coordinating IT operations for 1,200+ PEO-EIS users and 200+ OPNAV personnel, supporting NMCI infrastructure and Navy enterprise networks. Across all roles, I translate complex technical requirements into clear training and technical documentation—so teams can execute accurately, securely, and efficiently.

Experience

Work history, roles, and key accomplishments

Biometrics Trainer & Technical Writer

Olgoonik Innovations, Inc.

Jun 2025 - Mar 2026 (9 months)

Managed end-to-end planning and execution of global biometrics training projects for the U.S. Department of State, coordinating logistics, resources, and stakeholders for delivery in high-threat environments. Served as a trainer for the Office of Counterintelligence and Counterterrorism Vetting and produced technical documentation (SOPs, user manuals, Knowledge Base articles) while deploying overs

Biometrics Training Delivery Training Program Management Knowledge Base Management Version Control Technical Documentation

SharePoint Administrator

ECS Federal, Inc.

Apr 2022 - Sep 2024 (2 years 5 months)

Oversaw DOJ Justice Management Division SharePoint migration and enhancement projects, managing timelines, task assignments, and risk mitigation to support user adoption. Administered the SharePoint Online tenant, managed site customization and permissions, handled ServiceNow ticketing, and migrated content using Sharegate while using Microsoft Planner and Jira for project management.

SharePoint Online Administration SharePoint Migration ShareGate Site management Permissions Management ServiceNow Microsoft Planner Jira Content Migration User Training Technical Documentation Risk Mitigation

SharePoint Administrator

By Light, Inc. / Phacil, Inc.

Oct 2020 - Apr 2022 (1 year 6 months)

Coordinated cross-functional teams to deliver customized SharePoint solutions for the DOJ Justice Management Division, including requirements gathering and stakeholder communications. Created and configured SharePoint sites, pages, and custom lists, managed user and group permissions, supported SharePoint Online migration and post-migration remediation, and provided daily status reporting and tech

SharePoint Online Custom Lists Permissions Requirements Gathering Post Migration Remediation

Senior IT Consultant & SharePoint Admin

Broadleaf, Inc.

Jul 2020 - Oct 2020 (3 months)

Oversaw IT operations and project initiatives for 170+ users supporting 1,200+ PEO-EIS and OPNAV personnel, including scheduling, resource allocation, and performance monitoring for technology upgrades. Supported NMCI infrastructure and enterprise networks using NMCI tools and Active Directory, processed pre-invoices and coordinated VTCs, and managed building access and DOJ SharePoint site permiss

NMCI Tools Active Directory IT Operations Resource Allocation VTC Support Agent Support

Senior IT Specialist

Capstone Corporation

May 2020 - Jul 2020 (2 months)

Managed IT operations for 200+ users for OPNAV, including account creation, share drive permissions, and NET MAC ticket resolution. Led hardware and software procurement initiatives and provided Tier II IT support, including coordinating NIPR/SIPR VTCs, Trusted Agent support, wireless contracts, network shares, and NMCI asset tracking using NET, HPSM, and Active Directory.

Active Directory VTC (NIPR SIPR)Agent Support Network Sharing NMCI Asset Tracking

IT Specialist

Zachary Piper Solutions Inc.

Feb 2019 - May 2020 (1 year 3 months)

Coordinated and managed IT support for NMCI Base Operations, providing desk-side support, troubleshooting, and repairs for a range of devices including nonstandard systems. Performed installations and configurations, implemented proactive monitoring, delivered Tier II support for printers, configured video conferencing equipment, ensured compliance with Information Assurance (IA) policies, and tra

Desk Side Support Tier II Support Troubleshooting Printer Support Video Conferencing Information Assurance

Procurement Technician Lead

Neo Tech Solutions Inc.

May 2013 - Dec 2017 (4 years 7 months)

Managed end-to-end procurement projects for Navy Medicine, overseeing requisitions, contracts, and orders in SPS/PD2 while ensuring FAR/DFAR compliance. Coordinated with vendors, conducted market research, prepared solicitations and tracked awards through the full project lifecycle, and authored/maintained SOPs and procurement workflow documentation and user guides.

FAR DFAR Compliance Contract Lifecycle Management Vendor Management Market Research Workflow Documentation User Guides