JULIE MIDEVA
@juliemideva
I lead customer support operations, resolving escalations and improving service performance.
KenyaWhat I'm looking for
At PVSTAR, I lead customer-facing teams, manage escalated cases, monitor customer health and performance KPIs, and turn recurring issues into practical workflow improvements. I also prepare management reports with operational insights and recommendations.
I've built over six years of customer support and operations experience across ENGIE Energy Access and Ideon Outsourcing Ltd, handling high-volume phone, email, and chat support, onboarding, technical troubleshooting, payment accounts, CRM records, and debt recovery. I work closely with technical, sales, and operations teams to resolve customer issues quickly and maintain consistent service delivery.
Experience
Work history, roles, and key accomplishments
Contact Center & Field Operations Team Lead
PVSTAR
Jan 2025 - Present (1 year 8 months)
Lead and supervise customer-facing teams to achieve service quality, operational, productivity, and customer experience KPIs. Manage daily workloads and schedules while ensuring customer requests and field activities are followed through without unnecessary delays.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Science, Community Resource Management
Pursued a Bachelor of Science in Community Resource Management, focusing on resource management and community development.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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