At McMaster-Carr, I coordinated customer order and delivery exception resolutions with sales operations teams, helping keep shipments on schedule. I maintained a 70% First-Touch Completion rate and used Microsoft Copilot to identify materials from photographs and prepare customer communications.
At Crown Holdings, Inc., I coordinated transportation requirements across 36 North American manufacturing plants, working with plants, carriers, vendors, and customers to meet shipping timelines. I implemented an Excel-based priority-load process that improved carrier response times and increased carrier participation.
As Senior Logistics Planner at Crown Holdings, Inc., I supported the corporate Transportation Management System and contributed to carrier-performance reporting. I also used mapping software to group customer stops and optimize pickup routes, reducing mileage, transportation costs, and carbon footprint.
Earlier at Crown Holdings, Inc., I provided administrative support to the Vice President and Director of Logistics, including calendar coordination, management reports, and presentations. I also supported import/export compliance by auditing invoices and verifying adherence to U.S. and Canadian customs requirements.
