Juan Esteban Mesa Alvarez
@juanestebanmesaalvar
Operations Supervisor at SOLVO GLOBAL who improved productivity by 50% with a measurement system.
ColombiaWhat I'm looking for
At SOLVO GLOBAL/ SOLVO SAS, I led international BPO operations and teams of up to 47 employees, supporting US-based clients, including healthcare operations. I monitored workforce performance and translated operational trends into improvement plans.
I designed and implemented a productivity measurement system that improved productivity by 50%. I also collaborated with the Development team on a scheduling platform that reduced supervisors' administrative workload by 20%, and I'm interested in bringing my experience to People Operations and Workforce Analytics.
Experience
Work history, roles, and key accomplishments
Operations Supervisor
Solvo Global
Jan 2021 - Jul 2026 (5 years 6 months)
Led international BPO operations, managing teams of up to 47 employees and supporting US-based clients across healthcare and other industries. Responsible for workforce performance, operational reporting, KPI monitoring, employee development, and continuous improvement initiatives.
Education
Degrees, certifications, and relevant coursework
Universidad Pontificia Bolivariana
Course, Design Thinking
Completed a course in Design Thinking.
Universidad Pontificia Bolivariana
Diploma, Project Management
Completed a diploma in Project Management.
Politécnico Marco Fidel Suárez
Technologist, Industrial Design
Completed a technologist program in Industrial Design.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
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