Joyce Omorogbe
@joyceomorogbe
Customer Support Specialist delivering fast, accurate resolutions across phone, email, and live chat for subscription services.
NigeriaWhat I'm looking for
I’m a Customer Support Specialist focused on helping customers through phone, email, and live chat at Tek Experts while supporting Azure subscription management. Since 2023, I’ve handled 50+ customer interactions daily, kept quality high, and maintained a 95% customer satisfaction rating through empathetic, timely resolutions.
I document every interaction in CRM and ticketing systems, keeping complete case histories and supporting regulatory compliance. I also troubleshoot and resolve issues efficiently to drive high first-contact resolution, while navigating 5+ business applications at the same time.
Before Tek Experts, I worked as a Regulatory Officer at NAFDAC (2021–2022), reviewing and processing regulatory documents and maintaining accurate records while collaborating to clear documentation issues. Earlier, I served as a Customer Care Representative at Curve Branding Service (2018–2021), supporting account inquiries, billing concerns, and complaints through consistent follow-up and CRM documentation.
Experience
Work history, roles, and key accomplishments
Client Success Agent
Tek Experts
Jan 2023 - Present (3 years 7 months)
Managed 50+ customer interactions daily across phone, email, and live chat while maintaining 95% customer satisfaction and achieving high first-contact resolution.
Regulatory Officer
National Agency for Food and Drug Administration and Control
Jan 2021 - Dec 2022 (1 year 11 months)
Responded to inquiries from regulated businesses and stakeholders, providing accurate guidance on regulatory requirements and compliance procedures.
Customer Care Representative
Curve Branding Service
Jan 2018 - Dec 2021 (3 years 11 months)
Assisted customers with account inquiries, billing concerns, and service-related issues through multiple communication channels.
Education
Degrees, certifications, and relevant coursework
Auchi Polytechnic
Higher National Diploma, Science Laboratory Technology
Pursued a National Diploma and Higher National Diploma in Science Laboratory Technology at Auchi Polytechnic.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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