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Joyce Essien

@joyceessien

Administrative Officer at Nigerian Office for Trade Negotiations who coordinated 60+ high-level meetings and improved document workflow efficiency by 35%.

Nigeria

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What I'm looking for

I’m looking for a remote role supporting global teams, helping them stay organized, efficient, and connected.

At the Nigerian Office for Trade Negotiations, I coordinate high-level trade policy meetings and manage executive documentation that supports Nigeria’s international trade strategy. I also led the tracking of 1,200+ official documents annually, improving workflow efficiency by 35%.

Earlier, at Medfield HMO, I resolved client inquiries, supported onboarding, and processed claims. My experience also includes market research and invoicing at NF Branding, flight bookings at Le Meridien Ibom Hotel & Golf Resort, and administrative support at BB Dan Habu & Co.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer (Trade Negotiator)

Current

Nigerian Office for Trade Negotiations

Nov 2020 - Present (5 years 11 months)

Coordinated and facilitated 60+ high-level trade policy meetings, improving stakeholder alignment and communication efficiency by 30%. Managed executive documentation and supported policy research that informed Nigeria's international trade strategy.

Meeting Coordination Documentation Policy Research Stakeholder Management Digital Filing Record keeping Staff Welfare Management

Customer Service Representative

Medfield HMO

Oct 2018 - May 2019 (7 months)

Resolved 500+ client inquiries, achieving a 90% satisfaction rate and boosting retention. Supported onboarding of 200+ clients, reducing integration time by 20%.

Customer Support Client Onboarding Claims Processing Documentation Communication Skills

Flight Bookings Assistant

Le Meridien Ibom Hotel & Golf Resort

Jun 2014 - Aug 2014 (2 months)

Processed 20+ flight bookings daily with 100% accuracy and positive client feedback. Managed travel itineraries and records for corporate and individual clients.

Flight Booking Travel Itinerary Planning Client Services Sales

Marketing & Research Assistant

NF Branding

Jul 2013 - Sep 2013 (2 months)

Conducted market research and created lead-generation plans that increased sales pipeline by 10%. Built and maintained client relationships, supporting repeat business.

Market Research Lead Generation Customer Relationship Management Invoicing Payment Follow Up