Open to opportunities

Joy Businge

@joybusinge

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Aspiring data analyst with a strong foundation in Logistics and customer service.

Uganda

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What I'm looking for

I am looking for a role that fosters growth and innovation in data analytics.

I am a dedicated data analyst with a robust background in customer service, logistics, and telecommunications. My journey began with a BA in Business Administration from Makerere University, where I honed my skills in procurement, logistics, and supply chain management. Transitioning into data analytics, I have developed proficiency in tools such as Excel, SQL, and Tableau, which I leverage to drive data-driven decisions and insights.

In my recent role as a Data Analyst for the Residential Utility Project, I successfully analyzed residential electricity consumption data and created an Excel dashboard that tracked trends, ultimately reducing utility costs by 40%. My previous experience as an Assistant Account Manager involved analyzing data to generate reports that boosted client engagement by 15%. I have consistently demonstrated my ability to collaborate with cross-functional teams and provide actionable insights that enhance operational efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Data Analyst

Residential Utility Project

Oct 2023 - Nov 2023 (1 month)

Analyzed residential electricity consumption data from June 2022 to September 2023, creating an Excel dashboard that tracked trends and reduced utility costs by 40%.

Excel Communication

Assistant Account Manager

Worldpronet

Sep 2021 - Feb 2022 (5 months)

Analyzed data using Excel and generated reports that boosted client engagement by 15%. Collaborated with cross-functional teams to provide insights that reduced project delays by 10%.

Excel Communication Project Management Reporting

Customer Service Executive

ISS Global Freight Forwarding Company (U) Ltd

Sep 2017 - Sep 2020 (3 years)

Ensured timely global cargo deliveries, contributing to 50% client business growth. Collaborated with operations for real-time transport data, boosting client satisfaction by 30%.

Communication Logistics

Customer Relations Executive

Spedag Interfreight Uganda Ltd

Oct 2015 - Sep 2017 (1 year 11 months)

Coordinated the transportation of over 200 import shipments, leading to a 10% increase in profits. Proactively managed challenges, delays, and extra charges, saving the company 20% in losses.

Logistics Communication Project Management

Consumer Experience Representative

Smart Uganda

Dec 2013 - Oct 2015 (1 year 10 months)

Supervised operations at the new branch, optimizing expense reporting and reducing losses by 50%.

Operations Reporting Communication

Education

Degrees, certifications, and relevant coursework

Makerere University

Bachelor of Arts, Business Administration

2010 - 2014

Studied Business Administration with a focus on Procurement, Logistics, and Supply Chain Management, gaining essential skills for managing business operations and supply chains effectively.