Open to opportunities

Joshua Farr

@joshuafarr

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Full-stack software engineer passionate about innovative software development.

United States

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What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and offers opportunities for professional growth.

I am a full-stack software engineer with a strong foundation in business process improvement and logistics optimization. My experience includes building and maintaining scalable web applications using TypeScript, React, Node.js, SQL, and PHP. I am proficient with modern frameworks and tools, and I excel at integrating technical solutions with business strategy to streamline operations and enhance user experience.

In my current role at Asurion, I designed and launched an AI-powered chatbot that significantly improved onboarding time and customer satisfaction. I also led a cross-functional team to develop an AI-powered onboarding dashboard, earning recognition for Best Design. My previous experience as a Manager of Process Innovation has equipped me with the skills to drive substantial cost savings and improve operational efficiency through data-driven methodologies.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer, Voice Self Services

Current

Asurion

Oct 2023 - Present (1 year 9 months)

Designed and launched an AI-powered chatbot on AWS to train and assist 200+ Asurion experts with real-time guidance during customer interactions; accelerated onboarding time by 30%, improved performance consistency, and reduced customer churn by 12%, driving higher satisfaction and sales. Built and integrated end-to-end automated testing with Playwright into GitHub Actions CI pipelines, achieving

TypeScript React SQL PHP AWS Playwright GitHub Actions Amazon S3

Manager, Process Innovation

Asurion

May 2020 - Present (5 years 2 months)

Led cross-functional product and engineering teams in process improvement initiatives that delivered $8.2M in annual cost savings; applied DMAIC methodology to drive root cause analysis, prioritize opportunities, and oversee the design and deployment of scalable software solutions improving operational efficiency. Utilized data analytics to identify bottlenecks and under-performing workflows withi

Process Improvement Data Analytics UI UX SQL Machine Learning Project Management Data Driven Decision Making

Lean Six Sigma Supply Chain Analyst

Honda Manufacturing of America

May 2018 - Present (7 years 2 months)

Led agile project management initiatives using Scrum and Kanban to coordinate cross-functional engineering teams and tier-1 suppliers, driving continuous integration and deployment improvements; automated workflows to reduce downstream supply chain disruptions by 30% and increased on-time delivery rates by 25% through enhanced supply-chain reliability. Designed and implemented custom automation to

Agile Scrum Kanban Supply Chain Management Automation Data Analysis Six Sigma Project Management

Education

Degrees, certifications, and relevant coursework

The Ohio State University

Bachelor of Science in Business Administration, Logistics Management

Completed a Bachelor of Science in Business Administration with a focus on Logistics Management. Gained foundational knowledge in business operations and supply chain principles.

Amazon Web Services

Certificate, AWS Certified Developer - Associate (DVA-C02)

Obtained the AWS Certified Developer - Associate (DVA-C02) certification. Developed expertise in building and deploying applications on the AWS platform.