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Joshua Clark

@joshuaclark2

Business analytics professional at National General Insurance Company, turning claims performance data into dashboards and operational recommendations.

United States

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What I'm looking for

I'm seeking a business analytics or operations analytics role that combines technical analytical skills with my business and industry experience.

At National General Insurance Company (Allstate), I analyze claims performance, track departmental KPIs in Excel reports, and recommend operational improvements. I also lead a team of claims professionals, using performance metrics to guide coaching and operational decisions.

In my graduate analytics projects, I developed Tableau and Excel dashboards to examine claims cycle time and built comparisons of regression, random forest, boosted tree, and neural network models. I'm completing an MS in Business Analytics at the University of North Carolina Wilmington and seeking to move into business or operations analytics.

Experience

Work history, roles, and key accomplishments

Current

Total Loss Claims Associate Manager

Current

National General Insurance Company

Apr 2022 - Present (4 years 7 months)

Analyze claims performance data to identify operational trends and financial performance gaps. Develop Excel-based performance reports and lead a team of claims professionals using data-driven evaluations.

Excel KPI Reporting Performance Analysis Process Improvement Team Leadership Data Driven Decision Making

Total Loss Claims Representative

National General Insurance Company

Sep 2016 - Apr 2022 (5 years 7 months)

Evaluated complex insurance claims including coverage, settlement values, and regulatory requirements. Trained new representatives and negotiated claim settlements.

Claims Evaluation Negotiation Training Regulatory Compliance

Material Damage Claims Representative

National General Insurance Company

Aug 2015 - Sep 2016 (1 year 1 month)

Investigated and evaluated auto insurance claims including coverage, liability, and settlement requirements. Identified potential fraud and maintained regulatory compliance.

Claims Investigation Fraud Detection Documentation Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

University of North Carolina Wilmington

Master of Science, Business Analytics

Grade: 4.0

Currently completing a Master of Science in Business Analytics with a 4.0 GPA, gaining hands-on experience in SQL, Tableau, Python, R, statistical modeling, and data visualization.