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Jose Weldie Alorro

@joseweldiealorro

Customer Experience Specialist at Markable Solutions supporting LIVFRESH, where I handled customer issues through resolution and processed Shopify orders and refunds.

Philippines

Message

What I'm looking for

I'm motivated by work that expands access, dignity, and opportunity for underserved communities.

At Markable Solutions, I supported LIVFRESH customers across email, phone, and social media. I processed Shopify orders, refunds, and replacement shipments, and followed issues such as billing disputes and missing deliveries through to resolution.

As a Subject Matter Expert for Elavate Brand, I provided email, live chat, and phone support while coaching agents and monitoring KPIs focused on customer satisfaction and DSAT. I also advised customers on product selection, usage, ingredients, and benefits.

At TeleTech, I handled inbound calls for a telecom account, covering service issues, billing inquiries, plan changes, and account questions. I also coached newer agents through complex escalations and disputes.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

Markable Solutions

Feb 2021 - May 2026 (5 years 3 months)

Led email, phone, and social-media support for a D2C brand, meeting response standards and processing orders, refunds, and replacements. Maintained detailed records and provided proactive updates during shipping surges and product launches.

Email Support Phone Support Social Media Support Shopify Order Processing Refunds Logistics Coordination Data Entry Ticket Monitoring Reporting

Subject Matter Expert (SME)

Elavate Brand

Jun 2020 - Jan 2025 (4 years 7 months)

Served as Subject Matter Expert for a UK-based collagen and wellness brand, delivering multi-channel support and coaching agents to reduce DSAT. Monitored KPIs and provided real-time guidance to improve customer satisfaction.

Email Support Live Chat Phone Support Agent Coaching Performance Management KPI Monitoring DSAT Reduction Shopify Loop Richpanel Snowball Google Workspace

Customer Service Representative

TeleTech

May 2015 - Mar 2020 (4 years 10 months)

Handled inbound calls for a major telecom provider, supporting service issues, billing inquiries, and plan changes. Coached newer agents on complex escalations and de-escalation techniques.

Inbound Calls Billing Inquiries Plan Changes De escalation Coaching Record keeping