Joseph Curtis

I am a resourceful and tech-savvy Administrative and Customer Service Professional with over three years of experience in appointment setting and virtual administrative support. My career has been marked by a commitment to improving client satisfaction rates and streamlining scheduling processes, particularly in remote environments.

In my recent role as a Customer Service Coordinator, I delivered exceptional support for real estate clients, resolving inquiries and ensuring smooth communication between buyers and agents. I implemented a follow-up system that improved customer retention by 15% and maintained a 98% customer satisfaction rating while handling over 50 daily inquiries.

As an Appointment Setter, I optimized booking efficiency for an Australian logistics company, reducing scheduling conflicts by 30%. My ability to conduct prospect research and engage leads resulted in a 10% increase in conversion rates for the sales team. I am dedicated to leveraging my skills in customer support and administrative assistance to contribute positively to any organization.