Joseph Curtis
@josephcurtis
Resourceful administrative and customer service professional with 3+ years experience.
What I'm looking for
I am a resourceful and tech-savvy Administrative and Customer Service Professional with over three years of experience in appointment setting and virtual administrative support. My career has been marked by a commitment to improving client satisfaction rates and streamlining scheduling processes, particularly in remote environments.
In my recent role as a Customer Service Coordinator, I delivered exceptional support for real estate clients, resolving inquiries and ensuring smooth communication between buyers and agents. I implemented a follow-up system that improved customer retention by 15% and maintained a 98% customer satisfaction rating while handling over 50 daily inquiries.
As an Appointment Setter, I optimized booking efficiency for an Australian logistics company, reducing scheduling conflicts by 30%. My ability to conduct prospect research and engage leads resulted in a 10% increase in conversion rates for the sales team. I am dedicated to leveraging my skills in customer support and administrative assistance to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
Customer Service Coordinator
Insight Global
Aug 2023 - May 2025 (1 year 9 months)
Delivered exceptional support for real estate clients, resolving inquiries and ensuring smooth communication between buyers and agents. Implemented a follow-up system that improved customer retention by 15%.
Appointment Setter
KB Staples Support Services
Jan 2022 - Jan 2023 (1 year)
Scheduled 15–20 daily appointments for an Australian logistics company, optimizing booking efficiency and reducing scheduling conflicts by 30%. Conducted prospect research, built customer lists, and engaged leads via phone and email campaigns.
Administrative Assistant & Virtual Support
Confidential
Feb 2021 - Dec 2021 (10 months)
Managed executive calendars, organized virtual meetings, and managed reports and correspondence. Processed data entry for 500+ client records with 100% accuracy.
Education
Degrees, certifications, and relevant coursework
Washington State University
Bachelors in Business Administration, Business Administration
Completed a comprehensive curriculum focused on business principles and administration. Developed strong analytical and organizational skills applicable to various professional environments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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