Joseph CurtisJC
Open to opportunities

Joseph Curtis

@josephcurtis

Resourceful administrative and customer service professional with 3+ years experience.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a resourceful and tech-savvy Administrative and Customer Service Professional with over three years of experience in appointment setting and virtual administrative support. My career has been marked by a commitment to improving client satisfaction rates and streamlining scheduling processes, particularly in remote environments.

In my recent role as a Customer Service Coordinator, I delivered exceptional support for real estate clients, resolving inquiries and ensuring smooth communication between buyers and agents. I implemented a follow-up system that improved customer retention by 15% and maintained a 98% customer satisfaction rating while handling over 50 daily inquiries.

As an Appointment Setter, I optimized booking efficiency for an Australian logistics company, reducing scheduling conflicts by 30%. My ability to conduct prospect research and engage leads resulted in a 10% increase in conversion rates for the sales team. I am dedicated to leveraging my skills in customer support and administrative assistance to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Washington State University logoWU

Washington State University

Bachelors in Business Administration, Business Administration

Completed a comprehensive curriculum focused on business principles and administration. Developed strong analytical and organizational skills applicable to various professional environments.

Tech stack

Software and tools used professionally

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Joseph Curtis - Customer Service Coordinator - Insight Global | Himalayas