Jose Manuel Prada

Currently serving as AVP of Systems Engineering, focusing on infrastructure strategy and sustainable operations.

Strategic infrastructure architect focused on defining modernization paths, enforcing policy, and driving platform evolution across a global, hybrid environment.

Key focus areas:

- Infrastructure governance, lifecycle policy, and tagging strategy
- Event-driven automation and self-healing operations
- Legacy-to-cloud workload transformation
- Platform reliability, scalability, and operational cl

Owned platform architecture and delivery for private cloud infrastructure services, with a strong focus on modernization, reliability, and automation.

Highlights:

- Drove DevOps adoption and lifecycle automation, reducing manual intervention by over 40%
- Served as owner of the Global Distributed Private Cloud platform
- Improved deployment velocity and system resilience across critical infrastr

Designed and supported infrastructure automation strategies in agile environments. Delivered continuous improvement through DevOps practices and platform enhancements.

Highlights:

- Reduced deployment time by 35% through automation and orchestration
- Enabled continuous delivery in complex environments with high operational demands
- Acted as bridge between infra engineering and platform operati

As a Technical Support Engineer, I provided specialized technical support for VMware products to customers in Latin America. I troubleshot and resolved technical issues, collaborated with various teams for effective problem resolution, and assisted in testing alpha and beta products.

- Ensured high customer satisfaction by troubleshooting and resolving technical issues.
- Contributed to product i

As a Senior Systems Engineer II, I analyzed and resolved cases related to storage, networking, performance, SAN vs NAS, and Data ONTAP CORE. I acted as a subject matter expert for L1 engineers and handled technical escalations.

- Analyzed and resolved complex cases related to storage, networking, and performance.
- Acted as a subject matter expert for L1 engineers and handled technical escalation

As a Service Desk Analyst II, I provided next-level support to first-level support teams, handling high complexity incidents and extended requests by phone, email, and chat.

- Researched, resolved, and responded to complex questions received via telephone calls, callbacks, or escalations.
- Provided expert and creative solutions to user problems in support of Windows and iOS environments.
- Ident

Pursuing a Bachelor of Science in Computer Engineering at Universidad Central (CR), expected to complete in 2026.