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João Franca

@joofranca

Operational excellence specialist at Allianz who established its first process landscape and BPM target operating model.

Germany

Message

At Allianz SE, I established BPM and information and document management governance, including standards, an operating model, roles, and tools. I also embedded process KPIs that gave leadership a quantitative baseline for measuring efficiency and targeting improvements.

At Allianz Consulting, I designed and launched Allianz SE’s first process landscape and BPM target operating model, coordinating input from 300+ stakeholders. Earlier, at EY, I led international advisory engagements in operational excellence, BPM, RPA, risk management, and public finance transformation.

Experience

Work history, roles, and key accomplishments

Senior Expert BPM & Information Management

Allianz SE

Jan 2024 - Dec 2025 (1 year 11 months)

Responsible for BPM and Information and Document Management (IDM) governance, establishing standards, operating and governance models, roles, and tools in compliance with German and EU securities' data resilience requirements. Defined and embedded process KPIs that gave leadership a quantitative baseline for measuring process efficiency and targeting improvement cycles.

BPM Information Management Document Management Governance KPIs Compliance Stakeholder Management IT Security Vendor Management Budget Management

Principal Consultant

Allianz Consulting

Jan 2020 - Dec 2024 (4 years 11 months)

Designed and launched the first Allianz SE process landscape and BPM target operating model, coordinating input from 300+ stakeholders across divisions and geographies. Coordinated multiple workstreams in Sales & Distribution, Finance, and Transformation Office in a major 250M€ transformation project implementing a target ERP system.

BPM Process Landscape Target Operating Model Stakeholder Management ERP Implementation Scrum Master Agile SAFe

Experienced Senior Consultant

EY (Ernst & Young)

Jan 2013 - Dec 2020 (7 years 11 months)

Led international advisory engagements in operational excellence (BPM, RPA, risk management) and public finance transformation across multiple industries and regulators. Successfully managed consultant teams and advised C-level, promoted to Experienced Senior in 5 years on the back of consistently top-rated engagement scores.

BPM Robotic Process Automation Risk Management Operational Excellence Public Finance Advisory Team Management C Level Advisory