Jonmica Akins
@jonmicaakins1
I'm a compassionate CNA and L1MA with strong medication, logistics, and customer-service skills.
United StatesWhat I'm looking for
I'm a compassionate and reliable healthcare professional with over five years' experience in medication administration, vitals monitoring, and resident support in long-term care. I hold Certified Nurse Assistant (CNA) and L1MA (Level 1 Medication Aide) certifications and consistently administer medications (including insulin), perform wellness checks, and report health concerns according to physician orders.
I also bring strong customer-service and logistics experience—scheduling non-emergency medical transport, resolving client issues in call centers using Avaya and Microsoft Teams, and leading warehouse teams responsible for inventory and shipping. I thrive in team-oriented environments where I can combine clinical care with operational efficiency to improve resident outcomes.
Experience
Work history, roles, and key accomplishments
CMT / L1MA Med Aide
Americare Senior Living
Nov 2023 - Present (1 year 9 months)
Administered medications according to physician orders and facility protocols. Monitored residents and reported health concerns while supporting residents with daily activities in assisted living settings.
Customer Care Representative I (CCR1)
MTM Transportation Services
Jan 2020 - Sep 2023 (3 years 8 months)
Scheduled non-emergency medical transport and resolved issues via phone, email, and chat. Utilized Google Maps, Microsoft Teams, and Avaya systems for operations.
Warehouse Team Lead
Staples
Sep 2017 - Feb 2022 (4 years 5 months)
Oversaw stock, picking, shipping, and receiving operations. Managed inventory and daily logistics to ensure efficient warehouse flow.
Customer Care Representative II (CCR2)
CVS Caremark
Feb 2017 - Oct 2020 (3 years 8 months)
Processed prescription orders and tracked deliveries. Provided comprehensive customer service via phone, email, and live chat.
Warehouse Associate
Yangfeng Automotive
Aug 2017 - Jan 2019 (1 year 5 months)
Picked and packed GM car parts, ensuring accuracy and efficiency. Assembled products and utilized various power tools.
Cashier & Customer Service
Burlington Stores
Jan 2009 - Jun 2011 (2 years 5 months)
Managed register operations and provided support for sales floor activities. Ensured customer satisfaction and efficient transaction processing.
Education
Degrees, certifications, and relevant coursework
Jonmica hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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