Jon M

Continue with previous job duties with a focus on managing on-net fiber locations, services, and customers.

Initiates and leads customer Network Design calls
Configure CPE for scheduled installations, including but not limited to, routers, switches, VoIP endpoints, SDWAN, Managed Security appliances and 5G wireless devices.
Troubleshooting: TCP/IP Networking, Routing and Switching, Layer 2 and Layer 3 networking.
Working with field technicians remotely to activate and troubleshoot customer premise equi

Work with incoming new/change/disconnect orders to document the service within our network. Services are documented through our network equipment, various mediums, and patch panels are for DS0, DS1, DS3, OCX, Ethernet (1-1000Mbps), SIP BL, SIP Trunk, DIA, and ELINE along with any IPs or VLANs necessary. Ability to work competently in our Facility Management System (FMS); build equipment template

Call center atmosphere where we troubleshoot fiber and copper connections for services that include: SIP, 1 Mbps to 10 Gbps Ethernet (DIA and E-Line), DS0-OC192, and even some frame relay. Supported and configured Sonoplex, Westell, AFC, TMetro, Calix PON, Tellabs PON, Cerent, Foundry, Metrobility, Force10 (S25, S50, 4810, E1200), Juniper (EX4550), Raisecom, BTI CWDM (now Juniper), Cyan DWDM (now

Support customers in CATV, VOIP (BTEL), and Modem (BEX) services. Complete tickets from Tier 1 support agents. Take incoming calls from phone technicians and customers. Research and handle appropriately DMCA notices, Subpoenas, and Abuse of Service complaints. Update and maintain help desk computers. Work with Excel for reports needed by supervisors and managers. Contact customers and resolve i

I was contracted to 3rd party ISPs to install DSL services. Required inside and outside wiring of a single pair of cat3 to an outlet inside the home or business. Performed loop tests on the circuit and configured routers when needed. Also had to confirm speed and install with dispatch and NOC upon completion of the job. Left due to work was complete in the two markets I was assigned to work in (

Provided security for concerts. Manual labor for setup and clean up. Worked with about 12 other security/front door personnel. Building held 1500 people at capacity.

Did not complete Electronic Media degree.