Open to opportunities

Jonathan Eyster

@jonathaneyster

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Software developer specializing in RPA, IVR, and API integrations delivering scalable automation solutions.

United States

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What I'm looking for

I seek roles building scalable RPA and AI-driven automation (IVR/Chatbot/API) in collaborative teams that value documentation, technical rigor, and measurable process improvement.

I am an accomplished software developer focused on Robotic Process Automation, IVR/Chatbot solutions, and API development, with hands-on experience deploying scalable, serverless systems using IBM Code Engine and AWS. I have integrated IBM Watson AI and CCaaS platforms to automate customer interactions, reduce process times, and improve intent/sentiment recognition accuracy.

I have built and maintained RPA bots using Automation Anywhere, Kofax and UiPath, developed lightweight single-page apps and cloud functions in JavaScript and Python, and managed databases with Postgres/pgAdmin and SQL. I prioritize documentation, process optimization, and cross-team collaboration to deliver reliable, maintainable automation that meets business requirements.

Experience

Work history, roles, and key accomplishments

Software Automation Developer

Mphasis

Jul 2022 - Aug 2024 (2 years 1 month)

Developed IVR and chatbot solutions integrating IBM Watson and Twilio, reducing process completion time from 12–15 minutes to 4–5 and achieving >80% accuracy in sentiment-based routing. Deployed scalable serverless apps via IBM Code Engine and integrated RPA bots to automate complex customer-service workflows.

IVR Development IBM Watson Twilio API Development Serverless JavaScript SQL

Software Automation Developer

Tangoe

Apr 2019 - Jul 2022 (3 years 3 months)

Built and maintained RPA bots (UiPath, Automation Anywhere) and replaced web-scraping with API/cloud functions to improve stability and reduce maintenance, automating invoice processing, contract validation and SLA compliance. Managed databases and optimized lookups using pgAdmin/Postgres and SQL.

Automation Anywhere JavaScript Python Postgres SQL API Integration Cloud Functions Git

Software Developer

Eleven Fifty Academy

Aug 2017 - Dec 2018 (1 year 4 months)

Managed AWS servers and databases and integrated payment services (WooCommerce, Stripe) to deliver a secure Student Information System and organization-wide SSO. Supported faculty systems via FileMaker and MySQL to maintain operational continuity.

AWS MySQL FileMaker Stripe WooCommerce SSO PHP

Education

Degrees, certifications, and relevant coursework

Eleven Fifty Academy

Certificate, Software Development

2017 - 2017

Activities and societies: Managed AWS servers, integrated payment services (WooCommerce/Stripe), supported FileMaker systems, and maintained MySQL databases.

Completed a 12-week software development course focused on web, database, and server integrations from April to July 2017.