Joji Francis

Handling the whole team and updating new and used cars available in the Kingdom of Saudi Arabia. Updating all specifications and features of every vehicle and adding information about new, used, and upcoming cars on the website.

With 9 years of experience, handled various domains including updating website data for new launches, cross-checking, and discontinuations. Worked as a telesales agent for luxury car brands and managed images, social media, and email queries.

Provided assistance to customers on calls, helping with products and claimed refunds. Gave technical support on chats and mails for Adobe, Amazon, Sony Ericsson, Train Line, and AT&T.

Handled website data updates for new launches, cross-checks, discontinuations, and dealership availability checks. Accurately recorded calls, client information, and sales data on CRM systems.

Resolved customer concerns and boosted retention by offering thorough problem-solving and active listening.

Worked as a senior associate in a medical billing process, managing administrative responsibilities of billing insurance and processing payments for clients. Checked insurance claims approvals and denials as per the process.

Assisted customers with the right order and dealt with customer problems.

Ensured goods are well organized and assisted in stock inventory, storing items according to nature and use. Managed records of products coming in and going out and arranged parties and events.

Gave technical support to customers on calls for Sony Ericsson Mobile Communication India Pvt. Ltd.