Open to opportunities

John Thiel

@johnthiel

Claims specialist who investigates, validates, and manages complex claims while improving outcomes, accuracy, and customer satisfaction.

United States

Message

What I'm looking for

I’m looking for a claims role where I can investigate and manage complex cases end-to-end, communicate clearly with customers and stakeholders, and use data-driven plans to improve accuracy, timelines, and return-to-work outcomes.

I’m a Claims Specialist at Corvel Enterprise Claims Inc., where I receive and confirm claims, investigate for validity and compensability, and gather documentation with state agencies to support well-informed decisions.

Before this, I served as a Claims Manager at Synergy Comp Insurance Company, leading account management initiatives that streamlined processes and reduced claim processing time. I also managed injured employee claims with a methodical approach, made compensability decisions in accordance with state law, and supported strong customer satisfaction scores of 94% or higher through targeted engagement.

Earlier, I worked as a Population Health Quality Coordinator with The Primary Health Network, compiling health needs assessments for 150+ high-risk patients and coordinating outreach, chart reviews, referrals, and care communication to improve appointment and referral timelines. Alongside my civilian career, I’ve maintained readiness in the Air National Guard as an E3 (Airman First Class), balancing full-time employment with administrative compliance and drill participation.

Experience

Work history, roles, and key accomplishments

Current

Airman First Class

Current

Air National Guard

Feb 2025 - Present (1 year 4 months)

Maintained personal readiness through regular fitness, administrative compliance, and drill participation while balancing full-time civilian employment. Demonstrated discipline, time management, and ongoing commitment to service.

Time Management Discipline Teamwork

Current

Claims Specialist

Current

Corvel Enterprise Claims Inc.

Dec 2024 - Present (1 year 6 months)

Investigate and manage workers’ compensation claims by confirming policy coverage, determining validity and compensability, and coordinating documentation with state agencies. Establish reserves, authorize payments within limits, lead well-documented action plans to reduce overall claim cost, and coordinate early return-to-work efforts while reporting to excess insurance when applicable.

Claims Administration

Claims Manager

Synergy Comp Insurance Company

Jun 2022 - Oct 2024 (2 years 4 months)

Led claims account management initiatives to streamline claim processing and improve processing accuracy for injured employee claims. Made compensability decisions per state law, coordinated documentation and resolutions, delivered training/executive presentations, and achieved customer satisfaction scores of 94% or higher to strengthen client retention.

Claims Management Claims Processing Injured Worker Recovery Planning Stakeholder Management Customer Engagement

Population Health Quality Coordinator

The Primary Health Network

Apr 2021 - Jun 2022 (1 year 2 months)

Compiled health needs assessments across diverse registries to equip practice teams with actionable insights and support tailored care plans for 150+ high-risk patients. Managed data and patient outreach, coordinated pre-visit assessments, and helped streamline referral processing, reducing average referral processing time by 15 minutes per appointment.

Patient Outreach Data Management Pre Visit Chart Review Care Coordination Pay For Value Workflow Coordination Community Health Worker Collaboration Process Improvement