Johnstone Tungani

I am an experienced Client Support Specialist with a strong background in customer service and training. Over the past 15 years, I have successfully led customer service departments, developed training manuals, and coordinated numerous training sessions, significantly increasing client satisfaction and retention. My tenure at WorldAhead Group Ltd has been marked by a remarkable growth in our client base, from five to over 45, establishing our reputation as one of the best customer service consultancies in Kenya.

In addition to my role at WorldAhead, I have honed my skills as a Virtual Assistant across various platforms, where I have consistently received high ratings for my work in research, customer service, and data management. My academic background, including a Master's in Customer Service & Innovation, complements my practical experience, allowing me to approach challenges with a strategic mindset. I am passionate about empowering teams to deliver exceptional service and am committed to continuous improvement in customer relations.