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John Ralph Denzon

@johnralphdenzon

QuickBooks Online Operations Manager at Concentrix Philippines who guided support teams and handled complex bookkeeping and payroll cases.

Philippines

Message

At Concentrix Philippines, I managed QuickBooks Online support operations and guided teams through complex product and bookkeeping concerns. I reviewed complex cases and used reporting and data analysis to improve resolution accuracy and operational processes.

I also supported US QuickBooks Online Payroll customers with employee setup, payroll processing, tax withholding, and payroll-related issues. I’m certified in Intuit Bookkeeping, QuickBooks Online Payroll, QuickBooks Online ProAdvisor Levels 1 and 2, and TESDA NC III Bookkeeping.

Experience

Work history, roles, and key accomplishments

Frontline Representative

Concentrix Philippines

Supported US QuickBooks Online Payroll customers with employee setup, payroll processing, tax withholding, pay types, and payroll-related issues.

QuickBooks Online Payroll US Payroll Processing Tax Withholdings Customer Support

Operations Manager - QuickBooks Online

Concentrix Philippines

Managed QuickBooks Online support operations and guided teams on complex product and bookkeeping-related concerns. Reviewed complex cases and used reporting and data analysis to improve resolution accuracy and operational processes.

Quickbooks Online bookkeeping support Data Analysis Reporting Operations Management

Team Leader

Concentrix Philippines

Led QuickBooks Online Payroll support teams and served as an escalation point for complex customer and product issues. Coached teams on QuickBooks workflows, troubleshooting, account management, and accurate customer resolution.

QuickBooks Online Payroll Team Leadership Troubleshooting Account Management Coaching

Subject Matter Expert

Concentrix Philippines

Served as a technical resource for complex US payroll cases and guided customers through payroll processes and issue resolution.

QuickBooks Online Payroll US Payroll Technical Support Issue Resolution

Team Leader - QuickBooks Online

Concentrix Philippines

Led QuickBooks Online support teams and served as an escalation point for complex customer and product issues. Coached teams on QuickBooks workflows, troubleshooting, account management, and accurate customer resolution.

Quickbooks Online Team Leadership Troubleshooting Account Management Coaching