John Peña

I've supported medical revenue cycle operations at Nevada Heart and Vascular Center, handling insurance verification, medical AR billing and collections, appeals, coding, and Medicare denial management.

As a promoted Account Receivable Specialist SME, I reduced aged AR, tracked denial trends, resolved billing issues, and processed claims across commercial and government payers using EMR/EHR platforms including Athena Health, Practice Fusion, Collaborate MD, and Net Health.

Earlier at Alorica, I handled provider and facility benefit inquiries, reprocessed claims, accepted escalated calls through AVAYA, and supported new hires. I'm HIPAA and CyberSecurity certified and bring accuracy, compliance, and reliable customer support to billing operations.