Open to opportunities

John Nguyen

@johnnguyen2

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Senior Agile Project Manager and Certified Scrum Master driving digital transformation.

United States

Message

What I'm looking for

I seek a senior Agile leadership role where I can drive digital transformation, coach teams in Scrum/SAFe, collaborate with stakeholders, and deliver measurable outcomes while advancing process improvement and continuous delivery.

I am a Senior Agile Project Manager and Certified Scrum Master with over seven years of experience delivering Agile software development and digital transformation projects across federal and private sectors.

I specialize in facilitating Agile ceremonies, coaching teams in Scrum and SAFe, removing impediments, and fostering self-organizing teams to deliver high-quality software and integrations.

I have led technical consulting and multi-product integration efforts, managed cross-functional teams, and partnered with C-suite stakeholders to align technology investments with organizational strategy.

I leverage tools like Jira, Azure DevOps, and Microsoft Project, and I focus on process improvement, risk management, and measurable impact through KPIs and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Exponent Partners

Jun 2025 - Present (7 months)

Led technical consulting projects from initiation to completion, developing project plans, governance, and KPIs while managing scope, budget, and cross-functional teams to deliver impact-aligned outcomes.

Agile Coaching Stakeholder Management Risk Management Jira Azure DevOps Microsoft Project

Senior Agile Project Manager

Blackbaud

Aug 2023 - Apr 2025 (1 year 8 months)

Led cross-functional teams to deliver complex digital and integration projects using Agile and SAFe, managed multi-product releases internationally, and improved PMO processes to increase efficiency.

SAFe Scrum Jira Microsoft Project Program Management Release Management Risk Management

Project Lead / Technical BA

TIAG

Sep 2019 - Aug 2023 (3 years 11 months)

Managed end-to-end healthcare IT projects including requirements, development, testing, and deployment using Agile practices, while maintaining project documentation and risk mitigation strategies.

Agile Business Analysis Risk Assessment Documentation UAT

Customer Support Analyst

Blackbaud

Mar 2017 - Sep 2019 (2 years 6 months)

Provided senior-level support for data enrichment services, resolving product and process issues and assisting with constituent data import/export to support analytics initiatives.

Customer Support Data Enrichment Data Imports Troubleshooting Documentation Product Support

Senior Disk Engineer

Unitrends

May 2013 - Mar 2017 (3 years 10 months)

Served as primary customer contact for disaster recovery solutions, delivering technical support and ensuring high-quality customer care for backup and recovery environments.

Disaster Recovery Customer Support Troubleshooting Incident Response System Administration

Education

Degrees, certifications, and relevant coursework

University of South Carolina

Bachelor's Degree (incomplete / coursework), Integrated Information Technology

Completed 120 credits toward a Bachelor's degree in Integrated Information Technology; coursework focused on information systems and technology integration.

SCRUM Alliance (certification)

Certified Scrum Master, Agile / Scrum

Certified Scrum Master credential awarded by SCRUM Alliance.

LinkedIn Learning / Online (courses)

Professional Development Courses, Project Management and Business Analytics

Completed professional development courses in Project Management Foundations, Business Analytics Foundations, and Software Development Life Cycle.

Scaled Agile, Inc. (certifications)

Professional Certifications, Agile / SAFe

Holds multiple SAFe certifications including SAFe 5 Advanced Scrum Master, Certified SAFe 6 Agilist, and Certified SAFe 5 Product Owner/Product Manager.