At Trucker Path Insurance (Moatable), I analyzed insurance CRM, policy, sales, and service data to understand conversion, renewals, cancellations, retention, and service performance. My cohort analysis and customer segmentation helped distinguish newly acquired leads from mature policies.
I evaluated email campaign A/B tests across customer segments, and my recommendations contributed to approximately 10% improvement in campaign effectiveness. I also developed recurring Looker and Looker Studio dashboards and presented KPI findings and recommendations to leadership.
At Amazon, I analyzed product, shipment, seller-claim, and operational data and built KPI dashboards that reduced manual reporting effort by 35%. I also contributed to a redesigned operational review process that improved productivity by 16% and saved approximately 800 hours annually.
I'm currently a Research Analyst at Grand Valley State University, where I analyze wildlife camera-trap images and build reproducible data-processing workflows using Python, Pandas, and OpenCV. I also co-authored a published data-mining study on malaria patterns using heterogeneous public-health data.
