At Infor, I re-engineered inherited Infor MES content into a structured DITA XML documentation library, with an information architecture organized around core manufacturing functions. I owned the documentation lifecycle and worked with Development to resolve contradictions and clarify product behavior.
For Infor ERP and CloudSuites, I shaped documentation strategy, produced third-party integration guides, and introduced reusable content components. Earlier, as a Technical Writer / Business Analyst contracted to Novartis, I documented security operations and led the Prague-side physical implementation of its SOC.
