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John Kassatkine

@johnkassatkine

IT Support Specialist at BAI Solutions Inc. who supported Azure Virtual Desktop across client environments and 150+ endpoints.

Canada

Message

At BAI Solutions Inc., I delivered remote technical support across Windows and Azure Virtual Desktop environments, resolving connectivity, application, hardware, and user-access issues across 150+ endpoints.

I supported Azure Virtual Desktop image deployment and lifecycle management across client environments, and assisted with client transitions through image configuration, software deployment, testing, and onboarding.

At CAA Niagara, I supported a hybrid cloud environment serving 175+ users and 300+ devices, helping maintain 99% system uptime through monitoring, maintenance, and troubleshooting.

I also administered Microsoft 365 services and configured more than 100 tablets through mobile device management. My technical toolkit includes Windows, Linux, Azure, Microsoft 365, networking, and PowerShell.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

BAI Solutions Inc.

May 2025 - Apr 2026 (11 months)

Delivered remote technical support across Windows and Azure Virtual Desktop environments, resolving connectivity, application, hardware, and user-access issues across 150+ endpoints. Managed Azure infrastructure, network troubleshooting, Active Directory, and specialized accounting applications.

Windows Azure Virtual Desktop Azure WatchGuard Firewall Active Directory Group Policy Taxprep Quickbooks SAGE Caseware Workpapers

IT Support Representative

CAA Niagara

Jun 2024 - Mar 2025 (9 months)

Administered and troubleshot Windows and Linux systems, Active Directory, Microsoft 365, network infrastructure, endpoint devices, POS systems, VPNs, and CRM applications. Supported a hybrid cloud environment for 175+ users and 300+ devices, maintaining 99% system uptime.