Joel Manuel Matos Batista
@joelmanuelmatosbatis
Technical Support Specialist at Thryv supporting order, fulfillment, and billing systems with SQL and Salesforce.
Dominican RepublicWhat I'm looking for
At Thryv, I support operating, order, fulfillment, and billing systems, investigating issues and working through root-cause analysis. I also collaborate with business and IT on system enhancement requirements.
At Binance, I supported crypto deposits and withdrawals, P2P orders, and cases involving KYC and AML compliance. My background also includes front-end development with JavaScript, HTML5, CSS3, and React.js, alongside customer support experience in cryptocurrency platforms and fintech.
Experience
Work history, roles, and key accomplishments
Provided support for operating, order, fulfillment, and billing systems. Investigated issues, performed troubleshooting, and conducted root cause analysis.
Managed crypto deposit and withdrawal processes, P2P orders, and appealing cases. Provided support for Launchpad, NFT, KYC, spot trading, and mining pool operations.
Improved resolution time for order and delivery issues in food delivery support. Streamlined customer tracking and data management with Salesforce.
Data Entry
Ministry of Education Dominican Republic
Dec 2020 - Nov 2022 (1 year 11 months)
Achieved high accuracy in data entry, supporting essential departmental functions and document security enhancements.
Education
Degrees, certifications, and relevant coursework
Alura Latam
Front-end Developer, Front-end Development
2023 - 2023
Completed a Front-end Developer program at Alura Latam in 2023.
University of Santo Domingo
Computer Science Degree, Computer Science
2012 - 2021
Completed a Computer Science degree from the University of Santo Domingo from 2012 to 2021.
Ministry of Higher Education, Science and Technology
Technical English for Coding, Technical English
2015 - 2015
Completed a Technical English for Coding course at the Ministry of Higher Education, Science and Technology in 2015.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
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