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Jocelyn RomeroJR
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Jocelyn Romero

@jocelynromero

Insurance administrative assistant at ANEQUIM MÉXICO S.A. DE C.V. who standardized insurance processes and created procedure manuals.

Mexico
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At ANEQUIM MÉXICO S.A. DE C.V., I standardized and documented insurance processes and developed procedure manuals, workflows, and technical terminology guides. I also improved tracking tools and Excel reports while coordinating commercial and residential policy renewals.

At TRAVELINE, I assisted U.S. and Canadian customers, prepared commercial proposals in English, and followed up on vacation membership sales. At CONCENTRIX, I processed and validated domestic and international vendor invoices, reconciled accounts, and supported accounting closes and internal audits.

At TELAT, I worked in bilingual quality control, validating documents and identifying inconsistencies and potential risks. My experience also includes office administration, accounts payable, customer service, insurance documentation, and restaurant reservations in Mexico and the United States.

Experience

Work history, roles, and key accomplishments

AC

Asistente de Coordinador de Seguros

Anequim México S.A. de C.V.

Oct 2024 - Sep 2025 (11 months)

Estandaricé y documenté procesos administrativos del área de seguros, desarrollé manuales de procedimientos y optimicé herramientas de seguimiento. Coordiné renovaciones de pólizas y gestioné comunicación entre agentes, administradores y clientes.

TR

Secretaria Bilingüe

Traveline

Nov 2023 - Feb 2024 (3 months)

Administré llamadas telefónicas nacionales e internacionales, brindé atención personalizada a clientes de Estados Unidos y Canadá, y elaboré propuestas comerciales en inglés. Gestioné seguimientos comerciales y coordiné agendas del área comercial.

TE

Especialista Bilingüe en Control de Calidad

Telat

Jul 2022 - May 2023 (10 months)

Realicé auditorías y validaciones documentales para clientes de Estados Unidos, verifiqué identidades y documentación financiera, y utilicé plataformas como LexisNexis. Detecté inconsistencias y participé en reuniones con equipos de Carvana USA.

TF

Administradora de Oficina

Taquería Santa Fe

Jun 2018 - Jun 2020 (2 years)

Administré las operaciones administrativas de dos restaurantes, elaboré reportes financieros y gestioné nómina. Supervisé controles administrativos y financieros, y apoyé en procesos de contratación.

GG

Anfitriona y Reservacionista

Gotham Bar & Grill

Oct 2017 - Dec 2018 (1 year 2 months)

Gestioné reservaciones mediante OpenTable, brindé atención personalizada a clientes VIP y coordiné la asignación de mesas. Realicé cobros con sistema POS y contribuí a la satisfacción del cliente.

BR

Anfitriona y Reservacionista

Bouley Restaurant

Jan 2017 - Oct 2017 (9 months)

Administré reservaciones y control de capacidad, diseñé planes de asignación de mesas y elaboré reportes diarios. Identifiqué y atendí clientes VIP y eventos especiales, resolviendo conflictos profesionalmente.

Education

Degrees, certifications, and relevant coursework

New York City College of Technology logoNT

New York City College of Technology

Licenciatura en Administración de la Hospitalidad, Hospitality Administration

Bachelor's degree in Hospitality Administration from New York City College of Technology in Brooklyn, New York.

QU

QuickBooks

QuickBooks Certification, Accounting

Certification in QuickBooks.

LC

Legal Research & Legal Writing – A Paralegal Skills Course

Paralegal Skills Course, Legal Studies

Completed a paralegal skills course in legal research and legal writing.

NL

Nuts & Bolts of U.S. Immigration Law

Course in U.S. Immigration Law, Immigration Law

Completed a course on the nuts and bolts of U.S. immigration law.

NL

NYC Food Handlers License

Food Handlers License, Food Safety

Licensed as a food handler in New York City.

Tech stack

Software and tools used professionally

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