Looking for a job

Joan Berina

@joanberina

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I coordinate academic programs, student support, scheduling, and documentation with reliable service.

Canada

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What I'm looking for

I'm looking for a role where I can support academic or administrative operations, coordinate schedules and documentation, help students or customers, and provide reliable service while following established procedures.

At Global College of Business and Technology, I coordinated academic programs and supported curriculum implementation for faculty, students, and staff.

I monitored student progress, prepared schedules, reports, and academic documentation, and organized examinations and meetings between students and instructors.

Previously at Tim Hortons, I delivered professional customer service in a fast-paced environment, resolved guest concerns, and trained new employees on workplace procedures.

I bring experience in academic operations, hospitality, and dependable service while following established policies, protocols, and procedures.

Experience

Work history, roles, and key accomplishments

Academic Coordinator

Global College of Business and Technology

Aug 2021 - Nov 2025 (4 years 3 months)

Coordinated academic programs, supported curriculum implementation, and monitored student progress. Prepared schedules, reports, and organized examinations while following established academic policies.

Academic Program Coordination Student Support Scheduling Documentation Examination Coordination Microsoft Word Excel PowerPoint Teamwork Organization Attention To Detail

Counter Staff

Tim Hortons

Dec 2016 - May 2021 (4 years 5 months)

Provided friendly and professional customer service in a fast-paced environment. Handled guest complaints, trained new employees, and built positive relationships with customers and coworkers.

Customer Service Complaint Resolution Training Teamwork Procedure Following