Open to opportunities

Joana Domingos

@joanadomingos

Message

Experienced team leader specializing in e-learning and event management.

Spain

Message

What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills in e-learning and event management to create impactful experiences.

I am a dedicated professional with a strong background in e-learning coordination and event management. Currently, I lead the academic management team at Global Alumni, overseeing programs with prestigious institutions such as MIT and the University of Chicago. My role involves managing over 1,500 participants and coordinating bi-monthly sessions with distinguished professors, ensuring a seamless experience for C-suite level participants.

In addition to my leadership role, I host corporate volunteering events with Goodera, facilitating meaningful connections between volunteers and communities. My previous experience as a Program Manager Assistant at the EU-LAC Foundation allowed me to strengthen relationships with higher education institutions across Europe and Latin America, promoting academic cooperation. I am passionate about fostering collaboration and enhancing participant experiences through innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

Team Leader | E-Learning Coordinator

Current

Global Alumni

Jan 2023 - Present (2 years 4 months)

Led the academic management team for long-term programs with MIT, University of Chicago, and University of Miami, overseeing over 1,500 participants. Implemented automation and quality control processes, reducing project delivery errors by 70%.

Project Management Automation Quality Control Event Coordination Salesforce Microsoft Office

Current

Live-Online & In-Person Event Host

Current

Goodera

Hosted corporate volunteering events in collaboration with non-profit organizations. Facilitated interactions and connections between volunteers and communities in both online and in-person formats.

Hosting Corporate Volunteering Community Engagement Online Events Facilitation Communication Public Speaking

Program Manager Assistant

EU-LAC Foundation

Apr 2022 - Present (3 years 1 month)

Supported the organization of an international event with over 50 panelists and three co-hosted events. Contributed to the Foundation's Final Report of Activities by analyzing key initiatives.

Data Analysis Microsoft Office

Assistant of the Economic Counselor

AICEP

Jan 2020 - Present (5 years 4 months)

Facilitated negotiations between Portuguese and Colombian companies to boost exports. Secured a technology export contract during the COVID-19 pandemic.

Negotiation Economic Diplomacy Market Analysis Government Relations Microsoft Office

Customer Service Specialist

Go Express

Nov 2017 - Present (7 years 6 months)

Handled and prioritized customer claims in a high-pressure environment. Provided direct support to participants, resolving inquiries and incidents with a personalized approach.

Customer Service Customer Support Problem Solving Communication Prioritization Conflict Resolution Microsoft Office

International Relations Assistant

AMA Portugal

Apr 2019 - Present (6 years 1 month)

Coordinated international meetings of government leaders in the field of System Administrative Modernization. Drafted Memoranda of Understanding and case studies for international cooperation initiatives.

Government Affairs Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of Groningen

Master's in International Security, International Security

Pursuing a Master's degree focusing on International Security. Coursework includes in-depth studies of Race and Racism, Popular Culture, and World Politics.

New University of Lisbon

Postgraduate Degree, Globalization, Diplomacy and Security

Completed a Postgraduate Degree in Globalization, Diplomacy, and Security. Key areas of study encompassed Military Strategy, European Politics, Globalization Studies, and Diplomacy in a Global World.

University of Lisbon

Bachelor's Degree, Political Science

Obtained a Bachelor's Degree in Political Science. Focused on core subjects such as Dynamics of Civilizations, Data Analysis for Social Sciences, International Relations, and Geopolitics.

University of West Bohemia

Exchange Program, Political Science

Participated in an Erasmus+ exchange program for a Political Science semester. Gained international academic experience and broadened understanding of political systems.

MIT xPRO

Certification, Project Management

Completed a professional certification in Project Management. The program focused on leading organizations to success through effective project management principles.