JINJU JACOB
@jinjujacob
Branch supervisor with experience in banking operations, customer service, and quality assurance for financial services.
IndiaWhat I'm looking for
I’m a Branch Supervisor / Acting Branch In Charge with years of experience delivering service standards in financial transactions, including cash, cheques, and transfers. I’m known for staying disciplined, organized, and compliant while handling customers with speed and care.
From my earlier roles, I built a strong foundation in quality and process accuracy—preparing and analyzing SF85 forms, shortlisting candidates, verifying work quality, correcting errors, and ensuring correct certificate handling. That attention to detail carries into my current work through thorough verification and consistent follow-through.
At Lulu Exchange, I process foreign exchange transactions, support both individual and corporate customers, manage KYC updates, and perform CDD & EDD to comply with company policies. I also train new employees on money exchange procedures and cash handling, and I resolve escalated issues promptly to protect customer trust.
Experience
Work history, roles, and key accomplishments
Branch Supervisor (Acting)
Lulu Exchange
Jan 2013 - Present (13 years 5 months)
Acted as Branch In Charge by processing cash, cheques, and transfers while maintaining service standards. Delivered fast customer service for foreign exchange, resolved escalations, supported corporate clients, and ensured KYC compliance using CDD/EDD.
Quality Analyst
Hartford Life Insurance
Jan 2012 - Jan 2013 (1 year)
Verified work quality, corrected errors, and segregated certificates to ensure accuracy. Approved valid certificates and maintained quality standards for processed documentation.
Process Associate
CLS Recruiting Agency
Jan 2011 - Jan 2012 (1 year)
Prepared and analyzed SF85 forms, shortlisting candidates and uploading required documents to the system. Supported recruiting operations with accurate processing and document management.
Education
Degrees, certifications, and relevant coursework
Queen Mother's College Aluva
Bachelor of Commerce, Commerce
2009 -
Earned a B Com (Bachelor of Commerce) from Queen Mother's College, Aluva.
Nampoothirys College Thiruvalla
Plus Two, Plus Two
2006 -
Completed Plus Two at Nampoothirys College, Thiruvalla.
A M M H S School Edayaranmula
High School, High School
2004 -
Completed high school at A M M H S School, Edayaranmula.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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