Open to opportunities

jigisha vakil

@jigishavakil

Message

I design scalable B2B platforms, design systems, and complex enterprise workflows.

India

Message

What I'm looking for

I'm looking to lead end-to-end product design for B2B, enterprise, SaaS, healthcare, or eCommerce platforms, simplifying complex workflows, building scalable design systems, and partnering closely with cross-functional teams.

I've led end-to-end UX for Zoro UK, a 4.7M-product B2B eCommerce platform, across search, discovery, basket, checkout, and mobile-first experiences. My research-backed redesign lifted mobile conversion by 20%+ and reduced support tickets by 35%.

I architected Zoro's two-layer token design system with 50+ components, improving delivery speed by 40%. I also redesigned ZOMS, built buyer personas that shaped roadmap and GTM strategy, and facilitated stakeholder workshops that reduced rework by about 30%.

As a consultant, I've taken cloud infrastructure, healthcare SaaS, and medical edtech products from 0 to 1. My work has reduced Medicare enrolment errors by 40%, improved clinical documentation time by 35%, and helped grow a medical education platform from 500 to 2,000+ active users in six months.

I bring a background in UI design, digital art direction, research, systems thinking, and product strategy, with experience mentoring designers and partnering closely with Product, Engineering, Marketing, and business stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Product Design Consultant

Current

Self Employed

Dec 2025 - Present (10 months)

Provided UX strategy and design leadership for B2B and enterprise product teams, including 0-to-1 product design, design system architecture, and AI-assisted research synthesis. Mentored student teams as Product Owner at Employability.life.

UX Strategy Design Leadership Design Systems Component Libraries AI Research Rapid Prototyping Mentor

Lead UX Designer

Zoro UK (W.W. Grainger)

Jul 2022 - Nov 2025 (3 years 4 months)

Owned end-to-end UX for a 4.7M-product B2B eCommerce platform, lifting mobile conversion by 20%+ and cutting support tickets by 35%. Architected a two-layer token design system with 50+ components, boosting delivery speed by 40%.

UX Design Design Systems User Research

User Experience Designer Consultant

Self Employed

Jan 2016 - Jun 2022 (6 years 5 months)

Led 0-to-1 UX for cloud infrastructure, healthcare SaaS, and medical edtech platforms as the sole designer from concept through launch.

UX Design User Research Interaction Design Design Systems

Senior UI Designer and Art Director

TO THE NEW · Indigo Consulting (Leo Burnett) · MRM Worldwide

Jan 2006 - Dec 2015 (9 years 11 months)

Led UX and UI direction for digital properties, designed web and mobile experiences for major banks, and managed design teams. Won Bronze Medal at CIDCA Awards (2015).

UI Design Art Direction Brand Design Team Management