Jia Hui Tay

As a product designer at Ninja Logistics Pte Ltd, I have successfully contributed to redesign initiatives that significantly reduced warehouse sorting error rates by 44%. My role involved driving the migration of our design system, where I conducted usability testing and collaborated closely with engineers, achieving a remarkable 91% adoption rate across six countries. I am dedicated to optimizing internal operations and enhancing the shipper experience through thorough research, design, and solution validation initiatives.

Previously, as a UX designer at EasyStore, I initiated research and usability testing processes that laid the groundwork for effective design and product documentation. My collaborative efforts with product leads and marketing teams helped identify user needs and business requirements, contributing to the end-to-end design processes for major features. My educational background, including a Google UX Design Certificate, has equipped me with problem-solving and communication skills that I leverage to create impactful user experiences.