Jessica Rubio

Led a team of over 30 technicians in a 100-employee Apple service environment, focusing on training, performance management, and process improvements. Utilized Tableau and SAP to drive data-driven decisions, increase ticket sales by 15%, and cut repair cycle time by 40%.

Worked on a cross-functional consulting team to enhance digital strategy, customer engagement, and online user experience for Huggies. Built a research-backed strategy addressing parental anxiety and proposed an AI-powered chatbot and influencer engagement model.

Consulted with senior leadership to streamline Herbalife's digital presence, improve product discovery, and strengthen consumer engagement. Conducted homepage audits, supported AI chatbot implementation, and proposed social media content improvements.

Supported product launches and in-store experiences as part of a frontline team, delivering personalized solutions and training staff in customer engagement strategies. Exceeded quarterly targets by 15% and contributed to a 20% rise in launch revenue.

Supported data-driven communications operations, stakeholder engagement, and process optimization to scale promotional outreach across campus residential communities. Designed and implemented a systemized submission process for student organizations.

Master of Business Administration from Pepperdine University, completed in August 2025.

Master of Science in Management and Leadership from Pepperdine University, completed in April 2023.

Bachelor of Arts in Anthropology with a minor in Education from the University of California, Los Angeles, completed in June 2016.