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@jessicannsmith
Dedicated merchandise associate with strong customer service skills.
My name is Jessicann Smith, and I have a strong background in retail, specializing in customer service and merchandise management. Over the past few years, I have honed my skills at various retail establishments, including JCPenney, TJMaxx, and Nordstrom. My experience has equipped me with the ability to understand and meet customer needs effectively, ensuring a positive shopping experience.
At JCPenney and TJMaxx, I excelled in restocking and organizing merchandise while maintaining the sales floor's appearance. My role as a Sales Associate at Nordstrom further developed my customer service skills, where I focused on understanding and fulfilling customer wants and needs. I am currently pursuing my education at the Rocky Mountain School of Art & Design, which complements my retail experience by enhancing my creativity and problem-solving abilities.
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Work history, roles, and key accomplishments
Nordstrom
May 2022 - Present (3 years 6 months)
Provided exceptional customer service, focusing on customer wants and needs. Managed restocking and organizing merchandise to maintain an appealing sales environment.
TJMaxx
Dec 2020 - Apr 2022 (1 year 4 months)
Delivered exceptional customer service and managed merchandise restocking and organization. Supported the oversight of fitting room maintenance and sales floor recovery processes.
JCPenney
Aug 2018 - Aug 2019 (1 year)
Provided exceptional customer service to guests. Responsible for restocking and organizing merchandise, and assisted in maintaining fitting rooms and sales floor recovery.
Degrees, certifications, and relevant coursework
Unknown, Art & Design
Currently enrolled at Rocky Mountain School of Art & Design.
High School Diploma, General Studies
Completed high school education and received a diploma.
Software and tools used professionally
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