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Jessica Innocent

@jessicainnocent

Executive Assistant and Medical Virtual Assistant specializing in HIPAA-compliant healthcare operations and productivity.

Nigeria

Message

What I'm looking for

I’m looking to partner with a HIPAA-focused healthcare team where I can manage C-suite calendars and inboxes, run CRM and patient communications, and continuously improve SOPs and workflows to raise appointment throughput and compliance.

I’m a Certified Executive Assistant with 5+ years of progressive experience supporting founders, executives, and healthcare professionals in fast-paced environments. I optimize executive productivity, strengthen internal systems, manage confidential communications, and operate as a trusted strategic partner across remote and C-suite support.

My core strength is HealthTech support—handling regulatory compliance (HIPAA), high-volume patient communications, CRM/database administration, and executive reporting. I’ve improved appointment efficiency by 30%, reduced document retrieval time by 40%, maintained 100% HIPAA compliance across weekly patient outreach, and supported telehealth coordination by reducing scheduling errors significantly.

Experience

Work history, roles, and key accomplishments

Health Assistant

GraceHaven

Jan 2022 - Jan 2024 (2 years)

Coordinated patient intake and follow-up workflows, improving retention and follow-through rates. Maintained accurate EHR/EMR records with zero compliance breaches and reduced missed appointments by implementing structured reminder systems.

HIPAA compliance Patient Intake Coordination SOP Development Workflows Appointment Reminder Systems Operational Reporting

Executive Assistant

Epic Fashion House

Jan 2020 - Jan 2022 (2 years)

Supported executive leadership with calendar management, reporting, and operational coordination, handling confidential business correspondence and high-priority communications. Implemented an inquiry tracking system that enhanced client response efficiency by 35% and strengthened CRM-based customer retention tracking.

Calendar Management Confidentiality Operations Coordination CRM Administration Scheduling Data Entry

Executive Assistant

Kapwa Wholeness Foundation

Jan 2018 - Jan 2020 (2 years)

Delivered administrative and executive support to medical leadership by coordinating stakeholder meetings and preparing structured reports and minutes. Managed official communications and client follow-up systems and supported program implementation through organized documentation and scheduling.

Executive Administrative Support Scheduling Program Support Office Administration