Open to opportunities

Jessica Horn

@jessicahorn

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Compact-licensed RN pursuing remote care coordination, prior authorization, and telehealth roles.

United States

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What I'm looking for

I seek fully remote roles emphasizing care coordination, prior authorization, telehealth triage, and quality documentation where I can apply Epic skills, clinical judgment, and clear patient communication.

I am a compact-licensed registered nurse (WV) on a dual BSN/MSN track with Epic training and AHA-BLS certification, blending med-surg/tele, LTACH, ICU, and ED clinical experience with high-volume remote operations.

I deliver meticulous chart review, SBAR-clear communication, HIPAA-first documentation, and plain-language patient education, with demonstrated experience in prior authorization, Medicare Part D claims, and utilization review.

In prior remote roles I provided knowledge-base-guided phone support, precise documentation, escalations, and scheduling, and in clinical roles I managed ventilated patients, wound care, NG/PEG/trach care, IV infusions, and telemetry monitoring.

I am fast-ramping, reliable, calm under pressure, and targeting fully remote positions in care coordination, prior authorization/utilization review, telehealth triage/patient support, quality documentation, or remote patient monitoring.

Experience

Work history, roles, and key accomplishments

Remote Advisor

Conduent

Nov 2019 - May 2022 (2 years 6 months)

Delivered knowledge-base-guided remote support via phone, triaged and escalated cases, scheduled follow-ups, and maintained precise documentation meeting Q&A and handle-time targets.

Call Center Support Documentation Escalation Management Knowledge Base Systems Phone Support

Remote Claims Specialist

TTEC

Oct 2018 - Oct 2019 (1 year)

Interpreted Medicare Part D benefit eligibility, filed claims and grievances, initiated prior authorizations and utilization reviews, and maintained timely, HIPAA-compliant documentation.

Claims Processing Prior Authorization Review Utilization Review Grievances HIPAA Documentation Remote Support

ER Registrar

Wheeling Hospital

Apr 2018 - Jun 2018 (2 months)

Performed rapid ED intake and registration, verified insurance, safeguarded PHI, and entered accurate data into Epic to support emergency department workflows.

ED Registration Insurance Verification PHI Safeguarding Data Entry Rapid Triage Support Patient Intake

Certified Nursing Assistant

MoundView HealthCare

Feb 2014 - Jan 2016 (1 year 11 months)

Assisted with ADLs, obtained vitals and I&O, maintained skin integrity and fall-prevention measures, and documented care in a HIPAA-compliant manner.

Skin Integrity Patient Mobility Support Documentation HIPAA

Registered Nurse

WVU Medicine

Managed progressive med-surg/tele/ICU/ED patient loads, trended vitals and telemetry to inform escalation, and performed ventilator, wound, NG/PEG and trach care with timely, HIPAA-compliant Epic documentation.

Telemetry Wound Care Patient Education HIPAA IV Medication Administration

Registered Nurse

Select Specialty Hospital

Provided LTACH care including wound care, trach/ostomy management, NG/PEG tube care, coordinated with RT/wound teams, and documented care accurately in Epic for high-acuity patients.

LTACH Care Ostomy Care NG PEG Tube Management Wound Care Respiratory Coordination

Education

Degrees, certifications, and relevant coursework

Post University

Bachelor of Science in Nursing / Master of Science in Nursing, Nursing

2025 -

Grade: 4.0

Enrolled in a dual BSN/MSN nursing program with BSN capstone pending and MSN coursework initiated; projected BSN completion September 2025 and MSN completion February 2026.

West Virginia Northern Community College

Associate of Applied Science in Nursing, Nursing

2022 - 2023

Grade: 3.7

Activities and societies: President's & Dean's Lists; Honor Roll; Top of Nursing Cohort; Board of Governors recognition

Completed A.A.S. in Nursing with clinical training in assessment, med administration, wound and ostomy care, NG/peg tube and IV procedures; awarded Nursing Program Award and recognized on honor lists.