Jessica Horn

Delivered knowledge-base-guided remote support via phone, triaged and escalated cases, scheduled follow-ups, and maintained precise documentation meeting Q&A and handle-time targets.

Interpreted Medicare Part D benefit eligibility, filed claims and grievances, initiated prior authorizations and utilization reviews, and maintained timely, HIPAA-compliant documentation.

Performed rapid ED intake and registration, verified insurance, safeguarded PHI, and entered accurate data into Epic to support emergency department workflows.

Assisted with ADLs, obtained vitals and I&O, maintained skin integrity and fall-prevention measures, and documented care in a HIPAA-compliant manner.

Managed progressive med-surg/tele/ICU/ED patient loads, trended vitals and telemetry to inform escalation, and performed ventilator, wound, NG/PEG and trach care with timely, HIPAA-compliant Epic documentation.

Provided LTACH care including wound care, trach/ostomy management, NG/PEG tube care, coordinated with RT/wound teams, and documented care accurately in Epic for high-acuity patients.

Grade: 4.0

Enrolled in a dual BSN/MSN nursing program with BSN capstone pending and MSN coursework initiated; projected BSN completion September 2025 and MSN completion February 2026.

Grade: 3.7

Activities and societies: President's & Dean's Lists; Honor Roll; Top of Nursing Cohort; Board of Governors recognition

Completed A.A.S. in Nursing with clinical training in assessment, med administration, wound and ostomy care, NG/peg tube and IV procedures; awarded Nursing Program Award and recognized on honor lists.