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Jessica HeroldJH
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Jessica Herold

@jessicaherold

I turn customer, market, and intelligence data into executive decisions and growth strategies.

United States
Message

I've delivered business intelligence for the Portland Trail Blazers, turning campaign performance, ticket sales, fan engagement, and premium buyer behavior into strategies for sales, marketing, and content leaders.

I analyzed 60,000+ customer records to develop six fan personas, including two that exposed ticketing-audience gaps. I also built premium-sales reporting across courtside, club, and suite products and led season-planning presentations for C-suite executives and department heads.

At Moda Health, I built five self-service Power BI dashboards and used geographic market research, competitive analysis, SAS, and product data to identify growth opportunities that supported expansion into Idaho and Washington.

My background also includes military intelligence with the United States Army Reserve, where I synthesize information from multiple sources into clear, actionable assessments for senior leadership. Across sports, healthcare, and intelligence, I bring analytical discipline, data storytelling, and practical decision support.

Experience

Work history, roles, and key accomplishments

SP

Legal Assistant

Stenger & Stenger, PC

May 2018 - Dec 2019 (1 year 7 months)

Processed legal documents, assembled court submissions, and supported collections efforts resulting in hundreds of thousands of dollars recovered.

GD

Undergraduate Researcher

GVSU Statistics Department

Feb 2018 - Apr 2019 (1 year 2 months)

Conducted statistical analysis on business phone records for the Office of the Inspector General of Michigan, using JMP to identify patterns and create visualizations for non-technical audiences.

Education

Degrees, certifications, and relevant coursework

Cochise College logoCC

Cochise College

Associate of Applied Science, Intelligence Operations

Grade: 4.0

Earned an Associate of Applied Science in Intelligence Operations with a perfect GPA of 4.0.

Grand Valley State University logoGU

Grand Valley State University

Bachelor of Science, Statistics

2015 - 2019

Grade: 3.45

Pursued a Bachelor of Science in Statistics with minors in Mathematics and Criminal Justice, graduating with a GPA of 3.45.

Tech stack

Software and tools used professionally

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