Jess Garland
@jessgarland
Tax professional specializing in payroll tax compliance and escalations, delivering client-focused resolutions.
United StatesWhat I'm looking for
I’m a dynamic tax professional who thrives in fast-paced, deadline-driven environments. I’m trained in ADP programs and supported by certifications including Fundamental Payroll Certification (FPC) and ADP Knowledge Centered Service (KCS) at publisher level, which strengthens how I investigate issues and move cases toward closure.
In my recent roles, I’ve managed complex client work—supporting missing ID registrations, TPAs and POAs, researching Federal/State/Local agency notices, and handling tax lien/levy escalations to bring accounts into good standing. I also lead and mentor teams by building onboarding, training, best practices, and knowledge articles, while monitoring KPIs like client satisfaction and on-time delivery to drive continuous improvement.
Experience
Work history, roles, and key accomplishments
Tax Specialist
Empeon
Sep 2025 - Present (8 months)
Managed payroll-service-provider client projects to resolve missing ID registrations, TPAs, and POAs for filing/deposit. Researched federal/state/local agency notices and coordinated lien/levy escalation closures while delivering clear, client-focused communication.
Provided leadership support for a team of professional payroll tax specialists to ensure accurate and timely tax filings and payments. Monitored customer KPIs, collaborated with internal product/implementation teams on troubleshooting and process improvements, and handled complex client tax inquiries and escalations.
Provided technical leadership for 15+ employees through Tax Cafés, sharing tax knowledge and guidance with payroll service partners. Supported highly escalated company-level tax issues as part of Tax Engagement Plans (TEPs) and served as main tax contact for select clients in a pilot program.
Managed Amendment Café case assignments for ADP’s Comprehensive Services (CS) Amendment team, mentoring new hires and supporting highly escalated employer-level accounts. Researched employer-level amendments and Late Original Filing requests, audited case readiness for submission to Compliance Solutions, and provided action-step guidance to service teams.
Provided payroll and technical support to clients on the ADP Workforce Now platform via email and telephone. Ensured accurate, timely payroll processing for 40 clients on the ADP Resource platform and delivered clear instructions for accessing payroll, tax, and custom reports.
Title Specialist & HR/Payroll
Gwinnett Place Honda
Dec 2018 - Dec 2020 (2 years)
Processed vehicle title and HR/payroll administration by tagging and titling new and used car deals using Titletec. Notarized address changes and out-of-state legal documents, created Workday job requisitions, and processed bi-weekly payroll for 500+ employees across two dealerships.
Title Specialist
Reynolds & Reynolds (Secure Title Administration)
Apr 2018 - Dec 2018 (8 months)
Retrieved and refiled titles based on picklists, researched missing titles, and sorted processed titles for auction houses nationwide. Produced summary reports to verify titles being sent out and ensured correct title handling workflows.
Education
Degrees, certifications, and relevant coursework
West Hall High School
High School Diploma, High School
Earned a High School Diploma from West Hall High School in 2009, graduating early with a College Preparatory with Distinction diploma (GPA > 3.0).
University of North Georgia
Mathematics
Completed 2.5 years of study in Mathematics at the University of North Georgia and qualified for the HOPE Scholarship.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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