Jesintha Irene

I am a dedicated health insurance specialist with a background in dental surgery and seven years of professional experience in cashless and reimbursement claims processing. I am proactive, reliable and skilled at multitasking to prioritize patient and client needs.

In my current role I developed and implemented cashless processing methods, maintained mandated turnaround times (120 minutes for cashless transactions and five days for reimbursements), handled escalations, identified fraudulent cases, and coordinated negotiations with hospitals via relationship managers.

I regularly conduct audits, train and guide team members, organize meetings and prepare comprehensive reports. I focus on compliance with legal and regulatory requirements and on improving operational efficiency in claims management.