bswift402 User
@bswift402user
I lead SAFe delivery, cloud modernization, and production readiness for regulated financial systems.
United StatesWhat I'm looking for
I've led Agile delivery at USAA across life insurance and banking, guiding SAFe, Scrum, PI Planning, ART Sync, dependency management, and production readiness for mission-critical regulated systems.
I directed ALIP upgrades, Bestow and Eagle Express integration, legacy modernization, and data center migrations while coordinating incident recovery, regulatory compliance, and cross-functional delivery across six or more teams.
Experience
Work history, roles, and key accomplishments
Senior Scrum Master
USAA
Apr 2024 - Nov 2025 (1 year 7 months)
Guided teams through production incidents and recovery, managed ALIP upgrade and Eagle Express integration, and directed legacy system modernization and data center migrations.
Release Train Engineer
USAA
Mar 2021 - Apr 2024 (3 years 1 month)
Aligned cross-functional teams, orchestrated PI Planning and ART Sync for 6+ teams, and supported high-visibility production incidents while improving ART predictability.
Senior Scrum Master / Scrum Master III
USAA
Jan 2016 - Mar 2021 (5 years 2 months)
Guided delivery of USAA's first major Collections system upgrade, oversaw FCRA compliance, and strengthened Agile maturity through coaching and continuous improvement.
Quality Assurance Lead
USAA
Jan 2015 - Jan 2016 (1 year)
Led QA efforts for Collections teams by establishing testing practices, managing defects, and aligning test coverage with regulatory needs.
Frontline Manager
USAA
Jan 2012 - Jan 2015 (3 years)
Managed frontline teams across Bank Escalations, Bank Servicing, and P&C Insurance, focusing on performance, coaching, service quality, and regulatory compliance.
Escalations Specialist / Helpline Specialist / Frontline Representative
USAA
Jun 2006 - Jan 2012 (5 years 7 months)
Resolved complex member issues, assisted representatives, and coordinated escalations across departments, handling 40-70 daily interactions.
Receiving Clerk & Return-to-Vendor (RTV) Associate
Lowe's
Jan 2004 - Jun 2006 (2 years 5 months)
Managed daily receiving operations, resolved discrepancies, and oversaw store-wide RTV operations for defective and warranty-based returns.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Finance
Bachelor of Science in Finance from the University of Phoenix, completed in 2009.
Scaled Agile, Inc.
SAFe 4.0 Certified, Agile
SAFe 4.0 Certified.
Microsoft
Career Essentials in Generative AI, Generative AI
Career Essentials in Generative AI certification from Microsoft and LinkedIn.
LinkedIn Learning
Cybersecurity Foundations, Cybersecurity
Cybersecurity Foundations certification from LinkedIn Learning.
LinkedIn Learning
Data-Driven Decision-Making for Business Professionals, Data-Driven Decision-Making
Data-Driven Decision-Making for Business Professionals certification from LinkedIn Learning.
LinkedIn Learning
Artificial Intelligence and Business Strategy, Artificial Intelligence
Artificial Intelligence and Business Strategy certification from LinkedIn Learning.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
Interested in hiring bswift402?
You can contact bswift402 and 90k+ other talented remote workers on Himalayas.
Message bswift402Get matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
