JDJericho Dumangon
@jerichodumangon
Experienced IT professional with expertise in service desk and operations analysis.
PhilippinesWhat I'm looking for
I am an experienced IT professional with a strong background in service desk and operations analysis. In my previous roles, I have provided frontline support to gather information about technical issues, ensure user satisfaction, and meet established SLAs. I have also handled inbound and outbound calls, troubleshooting and resolving technical issues remotely to minimize downtime and disruption to productivity. Additionally, I have experience in managing and distributing assets from deceased individuals' estates, executing client requests, and reviewing legal documents.
Experience
Work history, roles, and key accomplishments
PPProvided frontline support for Cebu Pacific employees, meeting SLAs for response times, resolution times, and user satisfaction metrics.
Technical Help Desk Analyst
Atos Information Technology Inc
Oct 2022 - Jan 2023 (3 months)
Handled Inbound and Outbound calls from Ernst & Young Employees, providing excellent customer service and resolving technical issues remotely.
ESOperations Analyst for Retirements and Estates
Aug 2019 - Oct 2021 (2 years 2 months)
Managed and distributed assets from deceased individuals' estates, reviewing legal documents and executing client requests.
Education
Degrees, certifications, and relevant coursework
Jericho hasn't added their education
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Browse remote talentTech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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