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Jericho Dumangon

@jerichodumangon

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Experienced IT professional with expertise in service desk and operations analysis.

Philippines

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What I'm looking for

I am looking for a job that offers a challenging and dynamic environment where I can utilize my technical skills and experience in service desk and operations analysis. I am seeking a company that values excellent customer service, professionalism, and continuous learning. I am eager to contribute to a team and grow in my career, with opportunities for advancement and skill development.

I am an experienced IT professional with a strong background in service desk and operations analysis. In my previous roles, I have provided frontline support to gather information about technical issues, ensure user satisfaction, and meet established SLAs. I have also handled inbound and outbound calls, troubleshooting and resolving technical issues remotely to minimize downtime and disruption to productivity. Additionally, I have experience in managing and distributing assets from deceased individuals' estates, executing client requests, and reviewing legal documents.