At ODIN, I monitor access protocols using its digital badge system and verify credentials at gates and turnstiles. I also train new workers and contractors on the platform and assist with documentation in multiple languages.
I’ve helped optimize worker and visitor onboarding processes to reduce errors and improve efficiency. I collaborate with operations and support teams to resolve access issues.
At HTC Global Services, I troubleshot desktop client issues across departments and offices, tracked service requests in a ticketing system, and followed up with customers to confirm issues were resolved.
As a Service Technician at Assurant, I provided field technical support to T-Mobile Wireless Network subscribers and diagnosed, cleaned, and repaired Samsung and Apple products. I also tracked inventory and recorded repairs in ticket systems.
