Jenny Gallegos

Led full-cycle recruitment across the U.S., Mexico, Brazil, and Guatemala for technical and high-volume roles, filling five classes of 15–30 customer service agents in 2022 and maintaining average time-to-fill of 60–90 days.

Managed onboarding for new hires in Guatemala and Mexico, standardizing documentation and communications to ensure 100% participation in orientation sessions and improve new-hire readiness.

Oversaw HR operations including biweekly payroll, recruitment, terminations and IGSS/IRTRA filings to ensure regulatory compliance and consistent HR service delivery.

Led full-cycle recruitment for three locations, managing 20–30 open positions per site and achieving at least 10 hires weekly through structured screening and ATS processes.

Managed payroll and HR compliance using the SAC system, implemented ID badges for 60 employees and achieved 100% IGSS affiliation to improve security and legal compliance.

Led end-to-end recruitment and administered psychometric assessments (DISC, 16PF, Moss, Otis) to improve candidate-job fit and ensure smooth onboarding.

Managed high-volume recruitment for clients such as Telefónica and Avon, delivering informational sessions to over 75 candidates daily and conducting competency and technical assessments.

Provided HR administrative support including hiring, terminations, IGSS/IRTRA procedures, and vacation and overtime tracking to sustain HR operations and employee services.

Conducted English phone pre-screens, managed candidate databases and coordinated talent retention and transfers to optimize staffing across client accounts.

Pursuing a Master's degree in Human Resource Management and Development at Galileo University with expected graduation in 2026.

Completed a Bachelor's degree in General Psychology at Mariano Gálvez University from 2006 to 2012.