Jennifer Sims
@jennifersims
Senior Quality Assurance Analyst specializing in software testing and QA in Agile environments.
United StatesWhat I'm looking for
I am a Senior Quality Assurance Analyst with over 10 years of experience ensuring software quality across Financial, Retail, and Hospitality domains. I develop and maintain detailed test cases and scripts, perform functional, regression, integration and point-of-sale testing, and collaborate closely with developers and business analysts to resolve defects.
My technical strengths include SQL, XML, HTML, Java, SoapUI, Jira, qTest, and working with PostgreSQL, MySQL, Oracle and multiple database and server tools. I have experience with CI/CD and deployment practices, and I create test automation artifacts for account conditioning and data validation.
I bring a disciplined, results-oriented approach shaped by hands-on QA roles from junior to senior levels and an MBA in Business Administration. I am committed to delivering reliable products, improving testing processes, and supporting cross-functional teams to meet business requirements.
Experience
Work history, roles, and key accomplishments
Senior QA Analyst
Kobie Marketing
Jan 2018 - Feb 2025 (7 years 1 month)
Led QA activities across financial, retail, and hospitality projects, developing and executing detailed test cases and scripts to ensure functionality and reduce defects; collaborated with developers and BAs to implement fixes and deploy code across environments.
Mid QA Analyst
Kobie Marketing
Jan 2016 - Jan 2018 (2 years)
Executed and maintained test cases and documented results, performed integration and data-validation testing, and collaborated with cross-functional teams to resolve defects and support deployments.
Junior QA Analyst
Kobie Marketing
Dec 2011 - Jan 2016 (4 years 1 month)
Performed functional and regression testing, created test scripts, documented defects, and supported QA processes for software and hardware applications in Agile teams.
Customer Service Coordinator
Kobie Marketing
Jan 2007 - Dec 2011 (4 years 11 months)
Developed call center procedures and training for financial, retail, and hospitality clients, monitored escalations, prepared SLA reports for leadership, and coached staff to improve service quality.
Education
Degrees, certifications, and relevant coursework
AUAmerican InterContinental University
Master of Business Administration, Business Administration
Completed a Master of Business Administration focusing on business administration and management principles.
UFUniversity of South Florida
Bachelor of Science, Marketing
Earned a Bachelor of Science in Marketing covering marketing principles and related business coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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