Open to opportunities

Jennifer Priddy

@jenniferpriddy

Program Coordinator and case management professional delivering people-focused nonprofit operations and care coordination.

United States

Message

What I'm looking for

I’m looking for a nonprofit or human services role where I can coordinate programs, lead teams, and deliver case management that improves client outcomes—partnering with community organizations to expand access to care and recovery support.

I’m a Program Coordinator and administrative lead with 4+ years in management & administration and human services. I coordinate outreach, manage operational plans, and keep client service delivery organized, confidential, and compliant.

In my current case management and legal advocacy work, I provide personalized action plans, treatment pathways, and supportive case plans. I also link clients to housing, employment, medical, and mental health resources, while maintaining documentation and treatment-plan compliance.

I bring hands-on leadership to fast-paced environments—recruiting, interviewing, training, and helping maintain safe, healthy work environments. I’m strong in high-volume and stressful situations, with exceptional customer service and clear written and verbal communication.

I’m especially effective at coordinating care access and recovery supports, including assessments, relapse prevention, and facilitating access to MAT and crisis interventions. I also build community partnerships through probation, shelters, and local organizations to improve shared-client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

Guardian Ad Litem

Feb 2023 - Present (3 years 5 months)

Provided case management and legal advocacy for children in foster care, including care coordination and personalized treatment/action plans. Supported clients in recovery through assessments, relapse prevention, treatment engagement, and facilitated access to services such as MAT, telehealth, and crisis interventions.

Case Management Treatment Planning Care Coordination Confidentiality Foster Care Legal Advocacy Case Planning Assessments Crisis Intervention Medication Assisted Treatment (MAT)Telehealth Scheduling Compliance Documentation

Program Coordinator, Administrative Lead

Specialized Treatment, Education, and Prevention services

Sep 2024 - Nov 2025 (1 year 2 months)

Coordinated STEPS, Inc mobile outreach serving indigent citizens of Brevard County. Managed operations for up to 15 employees, including recruiting/training, planning/forecasting, administrative work, and outreach marketing.

Program Coordination Operations Planning Forecasting Recruitment Interviewing Leadership Development Data Entry Inbound Outbound Calls Cash Handling Inventory Management Financial Planning Quality Assurance Customer Service Marketing Outreach Microsoft Office Outlook Excel Word

Server

Waffle House

Oct 2014 - May 2016 (1 year 7 months)

Worked as a Server at Waffle House.

Customer Service Attention To Detail

Senior Assistant Manager (Promoted)

ColoMex/Taco Bell

Jun 2009 - Aug 2011 (2 years 2 months)

Promoted to Senior Assistant Manager at ColoMex/Taco Bell.

Leadership Customer Service

Customer Service; Waitstaff

The Blueberry Muffin

May 2018 - Present (8 years 2 months)

Provided customer service and waitstaff support at The Blueberry Muffin.

Customer Service Attention To Detail

Education

Degrees, certifications, and relevant coursework

Eastern Florida State College

Bachelor of Applied Science, Organizational Nonprofit Management

Completed a BAS in Organizational Nonprofit Management with coursework including quantitative business methods, organizational behavior, volunteer management & recruitment, business communication, donor relations, and resource development.

Eastern Florida State College

Associate of Arts, Social Work / Nonprofit Management

Completed an Associate of Arts (toward Social Work/Nonprofit Management) with coursework including Microsoft Office Suite, basics of counseling, crisis management, and psychology.