Jennifer Liford

Managed a team overseeing manual provisioning to enterprise applications, identifying automation opportunities through metric evaluation. Spearheaded enhancements for IAM tools like Oracle IM and CyberArk, contributing to increased efficiency and security measures. Provided guidance and oversight in IAM Operating committee discussions, ensuring the success of the IAM program.

Supported various projects in the Identity and Access Management space, including onboarding business applications to SailPoint's IIQ product. Gathered requirements for Identity Governance and Administration (IGA) implementation to enhance security measures. Collaborated with cross-functional teams to ensure seamless integration of IAM solutions.

Transformed a manual provisioning team into an engineering team for operational support of the security stack, including IAM tools. Led an initiative to update the Password Management Policy, eliminating routine password changes for standard users. Managed vendor relationships and budget for IAM security tools.

Managed a team of Engineers providing L2 support for Windows, Macintosh, and Virtual Desktop environments. Led an initiative to migrate the Virtual Desktop Environment to non-persistent machines, resulting in cost avoidance for additional infrastructure. Supported the transition from franchise owned to corporate owned stores in China, including network build-out and hardware reimagining.

Acted as a liaison between the Infrastructure and Operations organization and the Nationwide Bank & Mortgage IT teams. Led infrastructure projects like server refreshes and database builds for Nationwide Insurance. Supported NW Bank's Tier 1 Program by creating a Java Hosting environment for the new Lending portal.

Led a team in providing Engineering and Operational support for Data Warehouse and Business Intelligence environments. Managed vendor relationships and participated in contract negotiations with primary suppliers. Successfully merged two independent data warehouse environments, resulting in $1.1 million budget reductions.

Managed a team of 14 associates providing Windows middleware and 3rd party application support, leading to improved Windows server currency by 86% post implementation. Led support teams in adopting a release management approach through the WSUMI project, enhancing Windows server maintenance efficiency. Participated in external benchmarking activities to identify opportunities for improvement.

Managed project assignments, On Call scheduling, and release management activities for Windows Server systems. Coordinated with Business Units to patch and refresh servers, improving system security and reducing operating costs. Developed operational guidelines for a Shared Tools cage, centralizing support tools and reducing incident tickets by 50% over 2 years.