Jeniffer Kathure

I am a senior-level e-commerce professional with over ten years of experience specializing in fraud prevention, chargeback management, and compliance. My career has been defined by a proven track record of reducing financial risk and optimizing dispute resolution processes while ensuring strict adherence to regulatory frameworks. I excel in leading teams and collaborating across departments to implement data-driven strategies that protect revenue and maintain customer trust.

In my most recent role as Senior Chargeback & Compliance Supervisor at ECOM Services – Cupid Media, I successfully led the end-to-end management of the chargeback lifecycle, ensuring timely investigations and compliance with card network requirements. My initiatives have consistently resulted in measurable reductions in dispute volume and increased customer satisfaction. I am passionate about training and mentoring teams, which has significantly improved operational efficiency and regulatory understanding across departments.