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Jenee Williams

@jeneewilliams

UX/UI Designer and Project Manager at BizzyNate Creative Studio, redesigning products that increased customer engagement by 40%.

United States

Message

At BizzyNate Creative Studio, I led a flagship product redesign that increased customer engagement by 40% and sales by 25%. I also led a cross-functional redesign that increased user engagement by 30% and conversion rates by 20%.

I use user research, interviews, and usability tests to inform design decisions. That work reduced bounce rates by 15%, and A/B testing key UI elements increased conversion rates by 15%.

As a Website UX/UI Designer on contract, I create wireframes and prototypes, design interfaces with usability and accessibility in mind, and work with developers to preserve design integrity during implementation.

Earlier, as a freelance UX/UI Designer, I created interactive designs for complex web applications using Figma and led usability testing. At Verizon, I managed customer accounts and introduced a follow-up program that reduced churn.

Experience

Work history, roles, and key accomplishments

Current

UX Project Manager

Current

BizzyNate Creative Studio

Aug 2023 - Present (3 years 2 months)

Overseeing the end-to-end project lifecycle for UX initiatives, ensuring projects are completed on time and within budget. Leading project planning, scheduling, resource allocation, and stakeholder communication.

Project Management Agile Stakeholder Management Risk Management UX Communication Skills Leadership KPI Tracking

Current

UX/UI Designer

Current

BizzyNate Creative Studio

Nov 2022 - Present (3 years 11 months)

Led a cross-functional team in a comprehensive redesign, resulting in a 30% increase in user engagement and a 20% increase in conversion rates. Conducted extensive user research and implemented A/B testing to enhance user experience.

User Research UX UI Design A B Testing Prototyping Usability Testing Figma Responsive Design Design Thinking

Current

Website UX/UI Designer

Current

Contract

Sep 2022 - Present (4 years 1 month)

Create wireframes and prototypes to communicate design concepts. Design intuitive and engaging user interfaces that prioritize usability and accessibility.

Wireframing Prototyping UI Design UX Design Accessibility Visual Design Collaboration

Customer Success Manager

Verizon

Feb 2015 - Nov 2022 (7 years 9 months)

Managed top customer accounts, providing strategic account management and consulting, leading to renewal of service agreements and meeting annual revenue targets. Implemented a customer success follow-up program that significantly reduced churn.

Customer Success Account Management KPI Tracking Data Analysis Negotiation Sales Problem Solving

UX/UI Designer

Freelance

Jul 2019 - Sep 2022 (3 years 2 months)

Delivered innovative design solutions for diverse clients, significantly improving user experience and achieving business objectives. Led usability testing and created comprehensive interactive designs using Figma.

UX UI Design Prototyping Usability Testing Figma User Flows Sitemaps Project Management