Jelena Jankovski

Lead the development of a custom ERP system by combining product ownership and business analysis responsibilities. Analyze business processes, gather requirements, and manage the product backlog using Agile methodologies.

Managed relationships with corporate clients to grow the bank's portfolio and revenue. Provided tailored financial solutions and oversaw the entire credit process including risk assessment and approval coordination.

Built and maintained relationships with new and existing clients to grow portfolio volume and enhance the quality of banking products and services. Managed a portfolio of 20 clients.

Delivered training to employees on bank insurance products and prepared monthly performance reports. Built operational cooperation with insurance company representatives and supported the introduction of competitive insurance offerings.

Drove client acquisition and portfolio growth through consulting on banking products and services. Oversaw credit evaluation, documentation, approval support, and loan execution.

Processed requests from external institutions and creditors to block client accounts, ensuring complete and accurate documentation. Prepared and submitted reports on blocked accounts to the regulatory agency.

Analyzed market trends, products, and competitor activities. Informed target users about product changes and updates, and revised internal procedures in line with operational updates.

Maintained relationships with existing clients and acquired new ones, while organizing training and educational sessions for interested parties.

Bachelor of Science in Economics from the University of Banja Luka, completed from 2006 to 2011.